Lodge Receptionist (Nights)

Exeter College; Oxford; On-site; GBP 27,000 - 32,000; Full time

Job summary

Exeter College, a historic institution in Oxford, seeks a Lodge Receptionist (Nights) to ensure a professional, customer-focused service. This role involves managing safety at night, welcoming guests, and efficiently handling check-ins and enquiries. Ideal candidates should possess strong communication skills with a willingness to work collaboratively in a dynamic environment. Generous benefits include annual leave, pension schemes, and discounted healthcare options.

Benefits

Generous annual leave allowance

Access to contributory pension scheme

Discounted healthcare/dental schemes

Season ticket loans for travel

Qualifications

• Experience in a busy, customer-facing role is essential.
• Experience of working night shifts in a similar residential environment is an advantage.

Responsibilities

• Oversee safety and security of the site at night.
• Welcome guests and deal with enquiries (in-person and by phone).
• Handle check-in/check-out procedures and booking rooms.

Skills

Excellent verbal communication skills

Friendly and helpful nature

Ability to manage a varied workload

Tools

Kinetics database

Job description

Social network you want to login/join with:

Exeter College is one of the oldest colleges within the University of Oxford, with two residential sites in central Oxford.

These are busy premises, which (in addition to being student residences) host many of the College’s meetings, as well as commercial conferences and summer schools, and private dinners and events. The College is therefore, a vibrant and exciting place to work, and the Lodge Receptionist team is key to providing a professional, customer-focused and welcoming service to all students, staff and visitors.

We are therefore seeking a Lodge Receptionist (Nights) to deliver this service. Typical duties will include: overseeing the safety and security of the site at night; acting as a first point of contact in emergencies; welcoming guests and dealing with enquiries (in-person and by phone); handling check-in/ check-out procedures (including issuing room keys); and booking rooms on the Kinetics database.

This is a busy, customer-facing role, and it is therefore essential that you have excellent verbal communication skills, and a naturally friendly and helpful nature. You should also be hands-on in approach, with the ability to manage a varied workload under minimal supervision, and a willingness to work flexibly and collaboratively as part of the wider team. Experience in a busy, customer-facing role is essential, whilst experience of working night shifts in a similar residential environment would be an advantage but is not essential.

The starting salary will be within a range £27,838 – £31,459 per annum. In addition, the College offers a range of benefits including a generous annual leave allowance, access to contributory pension scheme and discounted healthcare/ dental schemes, and season ticket loans for travel.

The post will work an average of 39 hours per week, according to a 4-week rotating shift pattern.

For more information, including details of how to apply, please download a copy of the Further Particulars.

Application Cover Form

Recruitment Monitoring Form

The closing date for receipt of applications is 12pm (noon) on Friday 11 July 2025.

Exeter College is an equal opportunity employer and values diversity