Lodge Manager - Stanley Lodge

Churchill Retirement PLC; Epsom; On-site; GBP 23,000; Full time

Job summary

An exciting opportunity awaits at a progressive managing agent of retirement living accommodations. As a Lodge Manager, you will play a pivotal role in enhancing the lives of our Home Owners, providing excellent customer service while managing site operations. This rewarding position requires a friendly personality and strong administrative skills, ensuring a fulfilling lifestyle for residents. Join a dedicated team committed to trust, openness, and respect, and make a meaningful impact every day in a role that values your initiative and independence.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Colleague Introduction reward scheme

Professional development and qualifications

Thorough induction and ongoing training

Immensely rewarding work

Qualifications

• Experience in customer service and administration is essential.
• Ability to manage safety and security with good judgment.

Responsibilities

• Organizing activities and managing contractors on-site.
• Providing first-class service and liaising with residents and suppliers.

Skills

Customer Service

Administration

Communication

Microsoft Office

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

• Salary: £22,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: Stanley Lodge, Epsom

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.

How you'll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

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