Lodge Manager - Marlborough Lodge

Churchill Estates Management; Kidlington; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a dedicated Lodge Manager to oversee a vibrant retirement community. This role is perfect for someone who thrives on creating a positive environment for residents while managing property maintenance and coordinating events. You'll be the friendly face that Owners can rely on, ensuring their needs are met and their living experience is enjoyable. With a strong emphasis on customer service and administration, this position offers a rewarding opportunity to make a significant impact in the lives of retirees. Join a progressive team that values trust, openness, and respect, and be part of a growing organization committed to excellence.

Benefits

Annual holiday entitlement of 24 days plus Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Colleague Introduction reward scheme

Professional development and qualifications

Thorough induction and ongoing training

Rewarding work

Qualifications

• Experience in retirement living or social housing is preferred.
• Strong administrative skills and customer service focus are essential.

Responsibilities

• Manage property maintenance and deliver excellent service to Owners.
• Organize activities and events for a fulfilling lifestyle.

Skills

Customer Service

Administration

Event Organization

Microsoft Office

Tools

Microsoft Excel

Microsoft Outlook

Job description

Salary and Benefits

• Salary: £22,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: Marlborough Lodge, Kidlington, OX5 2GB

About The Role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free retirement living lifestyle.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. This autonomous role makes you the trusted, 'go-to' person on-site and a friendly neighbour for Owners. You will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organize activities and events, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a rewarding experience.

About You

This position is ideal for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working 'front of house' and is committed to providing excellent customer service alongside strong administrative skills.

Your passion for customer service is essential. With an outgoing and friendly personality, you will be focused on creating a happy and fulfilling lifestyle for Owners. You should act with sensitivity and diplomacy, possess good judgment, and remain calm under pressure. While social contact with residents is high, you should be comfortable working independently and using your initiative.

You will be responsible for organizing events and maintaining the site administratively, requiring proficiency in Microsoft Office applications, including Excel and Outlook.

Benefits

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

About Us

Churchill Estates Management is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 270 developments nationwide, managing more than 10,000 apartments and serving over 11,000 retired people. We are growing rapidly and have ambitious future plans.

Join our professional, award-winning, customer-focused team. Our company values are TORCH: Trust, Openness, Respect, Communication, Honesty. We are seeking the best people to embody these values and contribute to our success.

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