Lodge Manager

TN United Kingdom; Maidstone; On-site; GBP 23,000; Full time

Job summary

Ein fortschrittliches Unternehmen sucht einen Lodge Manager, der dafür verantwortlich ist, eine positive und unterstützende Umgebung für die Bewohner zu schaffen. In dieser abwechslungsreichen Rolle werden Sie die Verwaltung des Standorts übernehmen, die Sicherheit und den Komfort der Bewohner gewährleisten und eine Vielzahl von Aktivitäten organisieren. Diese Position bietet eine hervorragende Gelegenheit, einen positiven Einfluss auf das Leben älterer Menschen zu nehmen und gleichzeitig in einem dynamischen Team zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice und eine freundliche Persönlichkeit haben, könnte dies die perfekte Rolle für Sie sein.

Benefits

24 Tage Urlaub plus Feiertage

Ein Tag frei an Ihrem Geburtstag

Lebensversicherung

Augenpflege

Berufliche Entwicklung und Qualifikationen

Umfassende Einarbeitung und Schulung

Hochgradig lohnende Arbeit

Qualifications

• Erfahrung im Kundenservice und in der Verwaltung.
• Fähigkeit zur Organisation von Veranstaltungen und zur Durchführung von Wartungsarbeiten.

Responsibilities

• Verwalten von Immobilienwartung und Bereitstellung erstklassiger Dienstleistungen.
• Koordinieren von Aktivitäten und Veranstaltungen für die Bewohner.

Skills

Kundenservice

Verwaltung

Microsoft Office

Organisation

Tools

Microsoft Excel

Microsoft Outlook

Job description

Social Network Login/Join

• Salary: £22,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm, with 1 hour for lunch
• Location: Baker Lodge & Mews, Staplehurst, Kent, TN12 0JU

About the Role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who enjoys working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference daily to the lives of our Home Owners, and providing a hassle-free retirement living experience.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the on-site trusted 'go-to' person and a 'friendly neighbour,' you will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organise activities and events, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About You

This position is ideal for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working 'front of house' and is committed to providing excellent customer service along with strong administrative skills.

You should have a passion for customer service, an outgoing and friendly personality, and the ability to act with sensitivity and diplomacy. You must also be efficient and assertive to manage safety and security, demonstrating good judgment and calmness under pressure. Despite frequent social contact, you should be comfortable working independently and using your initiative.

To assist with event organisation and site maintenance, you need to be an accomplished administrator, computer literate, with experience using Microsoft Office applications, including Excel and Outlook.

About Us

We are Churchill Estates Management, a progressive managing agent overseeing privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationwide, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired individuals. We are growing rapidly with ambitious future plans. Join our professional, award-winning, customer-focused team.

Our company values are encapsulated in the acronym TORCH: Trust, Openness, Respect, Communication, Honesty.

What We Offer

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Highly rewarding work

If you wish to be part of our success story, we encourage you to apply today. We are committed to protecting your personal data; for more information, please read our Privacy Policy.