Lodge Manager

TN United Kingdom; Hertford; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a passionate Lodge Manager to oversee a vibrant retirement community. This role offers a unique opportunity to enhance the lives of residents through exceptional service and proactive management. As a key figure on-site, you will engage with residents, manage maintenance, and organize activities, ensuring a fulfilling and enjoyable living experience. If you thrive in a customer-focused environment and possess strong administrative skills, this rewarding position is perfect for you. Join a growing team dedicated to providing outstanding support to our valued residents.

Benefits

24 days annual holiday plus Bank Holidays

A day off on your birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Rewarding work

Qualifications

• Experience in retirement living, hospitality, or health & social care sectors.
• Strong administrative skills and customer service focus.

Responsibilities

• Manage property maintenance and deliver first-class service to Owners.
• Coordinate development activities and ensure a hassle-free retirement living experience.

Skills

Customer Service

Administration

Safety and Security Management

Microsoft Office

Site Maintenance Administration

Tools

Microsoft Excel

Microsoft Outlook

Job description

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Position Details

• Salary: £22,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1-hour lunch break
• Location: Connecticut Lodge, Hertford, SG14 1BA

About the Role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone passionate about working with people, with a background in administration and customer service. This varied role involves coordinating development activities and contributing positively to the lives of our Home Owners, ensuring a hassle-free retirement living experience.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the on-site trusted 'go-to' person and a friendly neighbour, you will liaise with customers and suppliers, manage contractors, schedule maintenance, perform health and safety checks, organize activities and events, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About You

This role is ideal for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working front-of-house and excels in customer service and administration.

You should have a passion for excellent customer service, a friendly and outgoing personality, and the ability to act with sensitivity, diplomacy, and assertiveness. You must be capable of managing safety and security, making good judgments, and remaining calm under pressure. While engaging socially with residents, you should also be comfortable working independently and using your initiative.

Strong administrative skills, proficiency with Microsoft Office (including Excel and Outlook), and experience in site maintenance administration are essential.

About Us

We are Churchill Estates Management, a progressive managing agent overseeing over 220 developments nationwide, with more than 9,000 apartments and over 11,000 retired residents. We are rapidly growing with ambitious plans for the future.

Join our professional, award-winning, customer-focused team and be part of our success story.

Our Values

TORCH: Trust, Openness, Respect, Communication, Honesty

Rewards

• 24 days annual holiday plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

If you share our values and want to contribute to our success, apply today. We also prioritize protecting your personal data; please read our Privacy Policy for more information.