Lodge Manager

Churchill Estates Management; Greater London; On-site; GBP 23,000; Full time

Job summary

Ein fortschrittliches Unternehmen sucht einen Lodge Manager, der leidenschaftlich daran interessiert ist, das Leben der Bewohner zu bereichern. In dieser abwechslungsreichen Rolle sind Sie der freundliche Nachbar, der Aktivitäten organisiert und die Entwicklung koordiniert. Sie werden für die Sicherheit und das Wohlbefinden der Eigentümer verantwortlich sein und als vertrauenswürdiger Ansprechpartner fungieren. Wenn Sie eine freundliche Persönlichkeit haben und gerne mit Menschen arbeiten, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden und belohnenden Umfeld zu arbeiten.

Benefits

24 Tage Urlaub + Feiertage

Ein Tag frei an Ihrem Geburtstag

Lebensversicherung

Augenpflege-Erstattung

Belohnungsschema für Kollegen-Einführungen

Berufliche Entwicklung und Qualifikationen

Umfassende Einarbeitung und fortlaufende Schulung

Immens belohnende Arbeit

Qualifications

• Hervorragende Kundenservicefähigkeiten und Erfahrung in der Verwaltung sind erforderlich.
• Kompetent im Umgang mit Microsoft Office-Anwendungen.

Responsibilities

• Verwalten von Eigentumspflege und Bereitstellung erstklassiger Dienstleistungen für Eigentümer.
• Organisation von Aktivitäten und Koordination des Entwicklungsbetriebs.

Skills

Kundenservice

Verwaltung

Microsoft Office

Organisation

Education

Erfahrung in der sozialen Betreuung

Hintergrund in der Verwaltung

Tools

Microsoft Outlook

Job description

Salary:

£22,500 per annum, plus excellent benefits

Hours:

Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

Location:

Heath Lodge, Pinner - HA5 5PB

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as a Lodge Manager. This varied role provides the chance to make a positive difference daily to the lives of our Home Owners. You will be a 'friendly neighbour', organising activities, coordinating the development, managing contractors, completing health and safety checks, and more.

Reporting to the Area Manager, you will manage property maintenance and provide first-class service to Owners. You will be the trusted on-site contact, liaising with residents, contractors, suppliers, and Churchill colleagues.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About you

Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you will have an outgoing, friendly personality, love working with people, and know when to act with sensitivity and diplomacy. You will also possess the efficiency and assertiveness to manage safety and security, demonstrating good judgment and composure under pressure. You should be comfortable working independently and using your initiative.

To assist with organizing events and maintaining the site, you should be an accomplished administrator, computer literate, and experienced with Microsoft Office applications, including Outlook.

This position is well-suited for individuals with backgrounds in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working 'front of house' and providing excellent customer service, supported by strong administrative skills.

How you'll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 200 developments nationwide, managing more than 8,000 apartments and serving over 10,000 retired people. We are rapidly growing with ambitious future plans.

Join our professional, award-winning, customer-focused team. Our company values are TORCH: Trust, Openness, Respect, Communication, Honesty. We seek the best people to embrace these values and contribute to our success.

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