Lodge Manager

TN United Kingdom; Fareham; On-site; GBP 23,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Lodge Manager für eine neue, lebendige Altersresidenz. Diese Rolle bietet die Möglichkeit, das Leben der Bewohner durch hervorragenden Kundenservice und Organisation von Veranstaltungen zu bereichern. Sie werden die Verantwortung für die Instandhaltung des Eigentums und die Sicherheit der Bewohner übernehmen. Wenn Sie eine Leidenschaft für die Arbeit mit Menschen haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Gelegenheit perfekt für Sie. Werden Sie Teil eines professionellen Teams, das sich für die Werte Vertrauen, Offenheit und Respekt einsetzt und eine positive Lebensqualität für die Bewohner schafft.

Benefits

24 Tage Urlaub + Feiertage

Ein Tag frei an Ihrem Geburtstag

Lebensversicherung

Augenpflege Rückerstattung

Berufliche Weiterbildung

Umfassende Einarbeitung

Belohnende Arbeit

Qualifications

• Erfahrung in der Verwaltung und im Kundenservice ist entscheidend.
• Fähigkeit, Veranstaltungen zu organisieren und die Sicherheit zu gewährleisten.

Responsibilities

• Verwaltung der Instandhaltung und Bereitstellung eines erstklassigen Services.
• Koordination von Aktivitäten und Veranstaltungen für die Bewohner.

Skills

Kundenservice

Verwaltung

Organisation von Veranstaltungen

Microsoft Office Kenntnisse

Education

Erfahrung im sozialen Wohnungsbau

Hintergrund in der Gastronomie

Tools

Microsoft Excel

Microsoft Outlook

Job description

Social network you want to login/join with:

• Salary:£22,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location:Thackeray Lodge, Fareham,PO16 7SB

Thackeray Lodge is a stunning new collection of 37 retirement apartments set in the heart of Fareham’s vibrant town centre.

About the role

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance,completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

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