Lodge Manager

TN United Kingdom; Epsom; On-site; GBP 21,000; Full time

Job summary

A progressive managing agent is seeking a Lodge Manager for a stunning retirement community in Epsom. This role offers a unique opportunity to make a positive impact in the lives of residents by providing exceptional customer service and administration. As the on-site contact, you will coordinate activities, manage contractors, and ensure the safety and security of the property. With a focus on trust and communication, you will join a professional team dedicated to enhancing the lives of over 10,000 retired people. If you are passionate about helping others and thrive in a dynamic environment, this position is perfect for you.

Benefits

24 days annual holiday plus Bank Holidays

A day off on your birthday

Life assurance

Eye care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Rewarding work

Qualifications

• Experience in retirement living or health & social care sectors.
• Strong administration skills and computer literacy.

Responsibilities

• Organizing activities and managing contractors.
• Conducting health and safety checks and overseeing property maintenance.

Skills

Customer Service

Administration

Microsoft Office

Sensitivity and Diplomacy

Tools

Microsoft Outlook

Job description

Job Title: Lodge Manager

Salary: £21,000 per annum, plus excellent benefits

Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

About Stanley Lodge

Stanley Lodge is a stunning development of 34 brand new retirement apartments situated close to Epsom Downs. We are recruiting for a Lodge Manager to oversee this community.

About the Role

Churchill Estates Management offers an exciting opportunity for someone who enjoys working with people, with a background in administration and customer service. As a Lodge Manager, you will make a positive difference daily in the lives of our homeowners. Your responsibilities include organizing activities, coordinating the development, managing contractors, conducting health and safety checks, and more.

Reporting to the Area Manager, you will manage the property’s maintenance and deliver first-class service to Owners. You will be the trusted on-site contact, liaising with residents, contractors, suppliers, and colleagues.

About You

You should have a passion for excellent customer service and a friendly, outgoing personality. You need to act with sensitivity and diplomacy, manage safety and security, and work calmly under pressure. You should be comfortable working independently, using your initiative.

You must be an accomplished administrator, computer literate, and experienced with Microsoft Office applications, including Outlook.

This role is ideal for candidates with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working front of house and focuses on providing exceptional customer service and administration.

About Us

Churchill Estates Management is a progressive managing agent overseeing over 200 developments nationwide, managing more than 8,000 apartments and serving over 10,000 retired people. We are growing rapidly with ambitious plans for the future. Join our professional, award-winning, customer-focused team.

Our Values: TORCH — Trust, Openness, Respect, Communication, Honesty

What We Offer

• 24 days annual holiday plus Bank Holidays
• A day off on your birthday
• Life assurance
• Eye care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

If you share our values and want to be part of our success, apply today. We are committed to protecting your personal data; please read our Privacy Policy for more information.