Lodge Manager

TN United Kingdom; Birmingham; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a Lodge Manager to oversee a vibrant retirement development. This role is perfect for someone passionate about customer service and community engagement. You'll coordinate activities, manage property maintenance, and ensure a seamless living experience for residents. With a focus on creating a fulfilling lifestyle, you will be the friendly face that residents can rely on. Join a progressive team dedicated to enhancing the quality of life for our Home Owners and enjoy a rewarding career with excellent benefits, including generous holiday entitlement and professional development opportunities.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Immensely rewarding work

Qualifications

• Experience in administration and customer service is essential.
• Strong interpersonal skills and a friendly personality are vital.

Responsibilities

• Coordinate activities and manage maintenance at the retirement lodge.
• Provide first-class service to Owners and manage contractors.

Skills

Customer Service

Administration

Sensitivity and Diplomacy

Problem Solving

Education

Experience in Retirement Living or Hospitality

Professional Development Qualifications

Tools

Microsoft Office (Excel, Outlook)

Job description

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• Salary: £22,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm
• Location: New Hall Lodge - Sutton Coldfield - B75 7DW

About the role

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organizing activities and events for Owners, and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organization of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

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