Lodge Manager

TN United Kingdom; Bicester; On-site; GBP 24,000; Full time

Job summary

Join a progressive managing agent as a Lodge Manager, where your passion for customer service and administration will shine. This role involves coordinating activities and ensuring a hassle-free retirement lifestyle for residents. You'll be the friendly point of contact, managing property maintenance and delivering first-class service. With a commitment to excellence, you'll thrive in a supportive environment that values trust, openness, and respect. Enjoy a rewarding career with opportunities for professional development and a positive impact on residents' lives.

Benefits

24 days annual holiday plus Bank Holidays

Day off on your birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Qualifications

• Experience in retirement living, social housing, or hospitality.
• Strong administrative skills and customer service focus.

Responsibilities

• Manage property maintenance and deliver excellent service.
• Liaise with customers and suppliers, organizing activities.

Skills

Customer Service

Administration

Microsoft Office

Health & Social Care

Tools

Microsoft Excel

Microsoft Outlook

Job description

Social network you want to login/join with:

• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

About the role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating development activities, making a positive difference in residents' lives, and providing a hassle-free retirement lifestyle.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. You’ll be the on-site trusted, friendly point of contact, liaising with customers and suppliers, managing contractors, scheduling maintenance, conducting health and safety checks, organizing activities, and more.

This role is crucial to the success of the Lodge and highly rewarding.

About you

This position is suited to those with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves front-of-house roles and is committed to excellent customer service and administration.

Your passion for customer service is essential. You should have an outgoing, friendly personality, be sensitive and diplomatic when needed, and able to act with efficiency and assertiveness to ensure safety and security. You must be comfortable working independently, using your initiative.

You will also need strong administrative skills, be computer literate, and experienced with Microsoft Office applications, including Excel and Outlook, to organize events and manage site maintenance.

About us

We are Churchill Estates Management, a progressive managing agent overseeing over 220 developments nationwide, with more than 9,000 apartments and 11,000 retired residents. We are growing rapidly with ambitious future plans.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Highly rewarding work

We are seeking the best people to join our team and embody our values. If you want to be part of our success story, apply today.

We value your privacy. For more information on how we handle your data, please read our Privacy Policy.