Lodge Manager

TN United Kingdom; Berkhamsted; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Lodge Manager to enhance the retirement living experience. This role is all about making a positive impact on the lives of residents while managing property maintenance and delivering exceptional customer service. The ideal candidate will have a background in administration and hospitality, showcasing strong interpersonal skills and a passion for helping others. Join a progressive team that values trust, openness, and communication, and enjoy a rewarding career with excellent benefits and opportunities for professional development.

Benefits

24 days annual holiday plus Bank Holidays

Day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Rewarding work

Qualifications

• Strong administrative skills and computer literacy are essential.
• Experience in customer service and administration is required.

Responsibilities

• Manage property maintenance and deliver first-class service to Owners.
• Coordinate development activities and organize events.

Skills

Customer Service

Administration

Event Coordination

Computer Literacy

Health and Safety Management

Education

Experience in Retirement Living

Experience in Hospitality

Experience in Health & Social Care

Tools

Microsoft Office (Excel, Outlook)

Job description

Social Network Login/Join

Salary: £23,500 per annum, plus excellent benefits

Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

About the role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating development activities and making a positive difference in the lives of our Home Owners, providing a hassle-free retirement living experience.

Reporting to the Area Manager, you’ll manage property maintenance and deliver first-class service to Owners. As an autonomous on-site manager, you’ll be the trusted, friendly face for Owners, liaising with customers and suppliers, managing contractors, scheduling maintenance, conducting health and safety checks, organizing activities and events, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About you

This position suits individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working front-of-house and excels in customer service and administration.

You should have a passion for excellent service, an outgoing personality, and a love of people. You’ll act with sensitivity and diplomacy, manage safety and security with good judgment, and remain calm under pressure. While engaging socially with residents, you'll also be comfortable working independently, using your initiative.

Strong administrative skills and computer literacy, including experience with Microsoft Office (Excel and Outlook), are essential for organizing events and maintaining the site.

About us

We are Churchill Estates Management, a progressive managing agent overseeing over 220 developments nationally, managing more than 9,000 apartments for over 11,000 retired residents. We are growing rapidly with ambitious plans for the future. Join our professional, award-winning, customer-focused team.

Our values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

If you want to be part of our success story, apply today. We value your privacy; see our Privacy Policy for details on how we process your personal data.