Location Manager

Anchor Hanover Group; Reading; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join a leading housing organization as a Location Manager, where you'll play a vital role in maintaining resident satisfaction and community well-being. Your responsibilities will include ensuring safety, managing communal areas, and building strong relationships with residents and partners. This is an opportunity to make a difference in the lives of older individuals, providing them independence and security within a thriving community.

Qualifications

• Strong relationship management and communication skills.
• Willingness to learn and solve problems.
• A positive attitude and resilience in managing residents' expectations.

Responsibilities

• Ensure the location is safe with health and safety checks.
• Manage communal areas and enable residents to enjoy their living environment.
• Handle the location’s budget and service charge accounts.

Skills

Relationship Management

Communication

Problem Solving

Resilience

Job description

Location Manager
Hours:Larks Meade in Lower Earley for 24 hours per week and Huntsgreen Court in Bracknell for 6 hours per week
Salary: Up to £29,000 per annum, pro rata

About the role

Working with different individuals every day, a LocationManager’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters and relationships with your residents.

The LocationManager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders

You’ll be responsible for:

• Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life
• Partnering with our property colleagues and contractors to ensure residents’ homes are well maintained and repairs are completed to a high standard.
• Managing the location’s budget and service charge accounts
• Connecting with residents, signposting them to access health and social services
• Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
• Building resident confidence by ensuring our residents views are acted upon, managing expectations, and delivering on our commitments
• Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout

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Life’s too short to be in the wrong job.

A career with Anchor housing is all about providing older people with independence and security within a thriving community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

It’s not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.