Location Manager

Travelex; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job description

Role: Location Manager

Role Type: Full-Time, Permanent

Location: Edinburgh Airport

Shifts: Between Monday and Sunday

Role Purpose

As Location Manager, you will be responsible for managing and coaching your direct reports and assisting them with front line Travel Services Partners to achieve revenue and profitability targets by supporting a multichannel sales service (online, walk up, ATM) across the FX business focused on consumer behaviours and preferences. The role will support the Divisional Manager to drive a stand-alone P&L to grow revenues across all channels (B2C, B2B2C stores and ATMs) and manage all costs whether these are direct retail costs, direct support costs, or allocated shared costs.

Key Accountabilities

• Drive profitability and growth across store(s), online, and ATMs through consistently reviewing location, marketing, inventory, and margins.
• Deliver first-class customer experience by comprehensively managing your team through coaching, performance management, rostering, annual leave management, retention, onboarding, recruitment, and communication management.
• Ensure 100% adherence to regulatory requirements, transaction processing, reporting, and training completion.
• Accountable for the completion of all daily reconciliation and operational checks.
• Represent Travelex as the key day-to-day interface with location partners.
• Deputise for Divisional Manager as required.
• All other tasks and duties as required by management.

Key Interfaces/Relationships

• External stakeholders – airports, landlords, suppliers, partners.
• Internal support functions – finance, HR, marketing (online and offline), pricing, IT, process excellence, commercial development, product development, compliance, legal, the global ATM helpdesk, ATM deployment team.
• Divisional Manager.

Role Specific Experience and Skills

• Management in P&L.
• Strong team management.
• ER experience.
• Strong written and verbal communication.
• Senior relationship management and account development.
• Proven track record within customer management.
• Cultural understanding and expertise of the airport/FX/retail industry.
• Change management in a multi-site environment.

What’s in it for you?

We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential.

Benefits:

• A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance.
• Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata), bank holidays, and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days.
• Opportunity to earn up to 7.5% monthly bonus on top of base salary for hitting targets.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.