Location Manager

As Location Manager, you will be responsible for managing and coaching your team, supporting front-line Travel Services Partners to achieve revenue and profitability targets across multiple channels (online, walk-up, ATM) within the FX business, focusing on consumer behaviors and preferences. The role involves supporting the Divisional Manager in driving a stand-alone P&L to grow revenues across all channels (B2C, B2B2C stores, and ATMs) and managing all associated costs, including retail, support, and shared costs.

Key Accountabilities

1. Drive profitability and growth across stores, online platforms, and ATMs by reviewing location performance, marketing strategies, inventory, and margins.
2. Deliver a first-class customer experience by managing your team through coaching, performance management, rostering, onboarding, recruitment, and communication.
3. Ensure 100% compliance with regulatory requirements, transaction processing, reporting, and training completion.
4. Complete all daily reconciliation and operational checks accurately.
5. Represent Travelex as the primary day-to-day contact with location partners.
6. Deputise for the Divisional Manager as required.
7. Perform all other duties as assigned by management.

Key Interfaces/Relationships

1. External stakeholders such as airports, landlords, suppliers, and partners.
2. Internal support functions including finance, HR, marketing (online & offline), pricing, IT, process excellence, commercial and product development, compliance, legal, the global ATM helpdesk, and ATM deployment teams.
3. The Divisional Manager.

Role Specific Experience and Skills

1. Management experience with P&L responsibility.
2. Strong team management skills.
3. Experience in employee relations (ER).
4. Excellent written and verbal communication skills.
5. Senior relationship management and account development experience.
6. Proven track record in customer management.
7. Cultural understanding and industry expertise in airports, FX, and retail sectors.
8. Change management experience in a multi-site environment.

What’s in it for you?

We value our colleagues as our key differentiator. We aim to provide a safe, dynamic environment where everyone can thrive, feel supported, and reach their full potential. Benefits include:

1. A comprehensive benefits package including critical illness cover, dental insurance, and private medical insurance.
2. Cycle to Work Scheme and wellness programs offering wellbeing and financial advice.
3. Employee discounts via Bravo Benefit.
4. Flexible hours and shift patterns with opportunities for overtime.
5. 25 days holiday (pro-rata), plus bank holidays and the option to purchase additional days.
6. Potential to earn up to 7.5% monthly bonus based on targets.

About Travelex

Founded in 1976, Travelex is a leading provider of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify access to international money for our customers, anytime and anywhere.

Exciting? We think so! Start your journey with us by clicking apply!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.