Locality Officer (Housing) ref 5271812

Essential Employment; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading company in housing services is seeking a Housing Locality Officer in Exeter to deliver quality service across localities. The role involves handling housing management challenges and ensuring community safety and satisfaction, with a focus on proactive solutions and collaboration with stakeholders.

Qualifications

• Experience in housing management or a related field.
• Strong communication skills to liaise with stakeholders.
• Understanding of health & safety regulations.

Responsibilities

• Managing a complex caseload and seeking creative solutions.
• Contributing to shaping sustainable communities and safe environments.
• Providing excellent customer service to achieve high satisfaction.

Skills

Customer Service

Problem Solving

Collaboration

Job description

Housing Locality Officer needed in Exeter, ref 5271812

We are looking for a candidate based in Exeter who is willing to travel to Plymouth a few times a week.

The team is based in Exeter, and the 'patch' will be in Plymouth.

You'll be responsible for delivering a professional and high-quality mixed tenure service to our customers across your locality. Your role will involve resolving a range of housing management challenges, including anti-social behaviour, housing and neighbourhood issues, contractual breaches, fraud, and safeguarding. You will play a key role in ensuring our neighbourhoods are safe and in listening to our customers' needs.

Your duties will include:

1. Managing a complex caseload proactively and seeking creative solutions for positive outcomes.
2. Contributing to shaping sustainable communities and creating safe, inclusive environments.
3. Fulfilling landlord responsibilities, adhering to policies, procedures, and regulatory requirements.
4. Taking a proactive approach to health & safety and compliance.
5. Providing excellent customer service to achieve a 90% customer satisfaction rate.
6. Collaborating with colleagues to conduct routine checks and improve our homes and areas.
7. Building and maintaining relationships with key stakeholders and partner agencies.

This is a full-time role on a temporary contract basis.

If interested, please apply via our website with your CV, or email your CV to [e-mail] quoting the reference number.

Essential Employment acts as an employment business for this vacancy. We are an Equal Opportunities Employer.

All roles may require pre-employment checks, including references. Please be prepared.

Due to high application volumes, we may not respond to all unsuccessful applications. However, you will be contacted by phone if your CV is considered for the next stage.

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