Locality Officer (Housing) ref 5271812

Essential Employment; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization is seeking a Housing Locality Officer in Exeter to deliver high-quality service in mixed-tenure housing management. This role involves managing complex cases, engaging with the community, and ensuring compliance with regulatory requirements, contributing significantly to neighbourhood safety and satisfaction.

Qualifications

• Experience in housing management or related field.
• Ability to manage a complex caseload effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a caseload to achieve positive community outcomes.
• Ensure compliance with housing policies and regulations.
• Provide excellent customer service to achieve satisfaction rates.

Skills

Customer service

Conflict resolution

Community engagement

Health & safety compliance

Job description

Housing Locality Officer needed in Exeter, ref 5271812.

We are seeking a candidate based in Exeter willing to travel to Plymouth a few times a week. The team is based in Exeter, and the 'patch' covers Plymouth.

You will be responsible for delivering a professional, high-quality mixed-tenure service to our customers across your locality. Your role involves resolving various housing management challenges, including anti-social behaviour, housing and neighbourhood issues, contractual breaches and changes, fraud, and safeguarding. You will play a key role in ensuring neighbourhood safety and listening to our customers' needs.

Your duties include:

1. Managing a complex caseload proactively and creatively to achieve positive outcomes.
2. Contributing to the development of sustainable, safe, and inclusive communities.
3. Fulfilling landlord responsibilities in accordance with policies, procedures, and regulatory requirements.
4. Taking a proactive approach to health & safety and compliance.
5. Providing excellent customer service to help achieve a 90% customer satisfaction rate.
6. Collaborating with colleagues to conduct routine checks and improve our homes and environments.
7. Building and maintaining relationships with key stakeholders and partner agencies.

This is a full-time role on a temporary contract basis.

If interested, please apply via our website with your CV or email your CV to [e-mail], quoting the reference number.

Essential Employment acts as an employment business for this vacancy and is an equal opportunities employer.

All roles may be subject to pre-employment checks, including references. Please be prepared.

Due to high application volumes, we may not respond to all unsuccessful applications. However, you will be contacted by phone if your CV advances to the next stage.

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