Locality OfficerLocation: Exeter - Vantage Point, EX2 5FD
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £ 15.55 per hour
Job Ref: (phone number removed)
Responsibilities- Deliver professional, tenure blind, high-quality, customer-centric services across a locality.
- Maintain high data quality in customer systems, ensuring transparency and compliance.
- Collaborate with Locality teams and related Customer functions to deliver operational services.
- Contribute to budget management and ensure compliance with financial regulations.
- Model and promote values of inclusion, collaboration, learning, development, and high performance.
- Manage tenancy, lease, and neighborhood services to meet performance and compliance standards.
- Develop productive relationships with local stakeholders and partnering agencies.
- Maintain and improve places by listening to customer and community feedback.
- Ensure assets are maintained and improved to meet the needs of residents.
- Contribute to the Corporate Plan by supporting key projects and activities.
- Promote building safety and compliance, and escalate concerns as necessary.
- Engage in personal and professional development to improve performance.
- Ensure all services comply with legislation, regulatory, and governing requirements.
Person Specification- Experience in delivering effective tenure blind landlord services.
- Knowledge of tenancy, lease, and neighborhood management approaches.
- Effective communicator capable of building trust and influencing outcomes.
- Experience in collaborating with teams and agencies to address complex customer needs.
- Ability to work with others to optimize team performance.
- Track record of meeting deadlines and working effectively in dynamic environments.
- Proficient in using digital products and maintaining data integrity.
- Understanding of data breaches and industry standards for prevention and response.
- Excellent customer service achievements in complex environments.
- Encouraged to be a member of a professional body such as CIH or equivalent.
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