Locality Officer (Housing)

i-Jobs; Devon and Torbay; On-site; Full time

Job summary

A leading company is seeking a Locality Officer to deliver professional, tenant-focused services in Exeter. The role involves managing tenancy services, compliance, and budget management, while promoting collaboration and inclusion across teams. Ideal candidates will possess effective communication skills and experience in landlord services.

Qualifications

• Experience in delivering tenure blind landlord services.
• Knowledge of tenancy and lease management.
• Ability to work effectively in dynamic environments.

Responsibilities

• Deliver high-quality, customer-centric services across a locality.
• Collaborate with teams to deliver operational services.
• Maintain high data quality and compliance with regulations.

Skills

Effective communication

Customer service

Team collaboration

Data integrity management

Education

Membership in professional body (CIH or equivalent)

Job description

Locality Officer

Location: Exeter - Vantage Point, EX2 5FD
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £ 15.55 per hour
Job Ref: (phone number removed)

Responsibilities

• Deliver professional, tenure blind, high-quality, customer-centric services across a locality.
• Maintain high data quality in customer systems, ensuring transparency and compliance.
• Collaborate with Locality teams and related Customer functions to deliver operational services.
• Contribute to budget management and ensure compliance with financial regulations.
• Model and promote values of inclusion, collaboration, learning, development, and high performance.
• Manage tenancy, lease, and neighborhood services to meet performance and compliance standards.
• Develop productive relationships with local stakeholders and partnering agencies.
• Maintain and improve places by listening to customer and community feedback.
• Ensure assets are maintained and improved to meet the needs of residents.
• Contribute to the Corporate Plan by supporting key projects and activities.
• Promote building safety and compliance, and escalate concerns as necessary.
• Engage in personal and professional development to improve performance.
• Ensure all services comply with legislation, regulatory, and governing requirements.

Person Specification

• Experience in delivering effective tenure blind landlord services.
• Knowledge of tenancy, lease, and neighborhood management approaches.
• Effective communicator capable of building trust and influencing outcomes.
• Experience in collaborating with teams and agencies to address complex customer needs.
• Ability to work with others to optimize team performance.
• Track record of meeting deadlines and working effectively in dynamic environments.
• Proficient in using digital products and maintaining data integrity.
• Understanding of data breaches and industry standards for prevention and response.
• Excellent customer service achievements in complex environments.
• Encouraged to be a member of a professional body such as CIH or equivalent.

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