Locality Manager, Property Services

Sovereign Network Group; Exeter; On-site; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits as a Locality Manager in Property Services, where you'll lead a dedicated team to deliver high-quality property repairs and maintenance services. This role combines office and home working within a hybrid model, allowing you to make a significant impact on the lives of customers by ensuring their homes are safe and well-maintained. You'll collaborate closely with senior management to achieve operational goals while fostering a culture of excellence and compliance. Join a forward-thinking organization that values your contributions and is committed to making a real difference in the community.

Qualifications

• Experience in managing a multi-disciplinary customer-focused team.
• Proven experience in housing, property repairs, and maintenance services.

Responsibilities

• Lead and deliver customer-centric property repairs and maintenance services.
• Ensure compliance with health, safety, and environmental legislation.

Skills

Team Management

Customer Service

Strategic Thinking

Commercial Acumen

Risk Management

Health and Safety Compliance

Education

Membership in CIH or equivalent

Job description

Join to apply for the Locality Manager, Property Services role at SNG (Sovereign Network Group).

SNG (Sovereign Network Group) provided pay range

This range is provided by SNG (Sovereign Network Group). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Sovereign Network Group (SNG), our vision is to have a positive and lasting impact on our customers' lives by offering them safe high-quality homes and connected communities. We'll do this by shaping our services around customer, asset, and place within specific localities.

We have a fantastic opportunity to join us as Locality Manager (Property Services) based from our Dorset or Exeter offices.

You'll combine some office and home working in line with our hybrid approach. You'll need to travel across our geography when required, so you should be happy to travel and have access to transport.

The Role

You will be accountable for leadership and delivery of a customer-centric, high-quality, value for money property repairs, improvements, projects, and maintenance services. The delivery will be through a mixture of an in-house workforce and sub-contractors and main contractors, and may also use external consultants to assist. You will need to ensure that all works are undertaken in a competent and safe manner with our customers at the center of everything we do.

You will be working closely with the Property Services Director and the Assistant Director of Localities. This role is responsible for delivering our corporate plan, achieving our operational and financial goals, and performance targets, customer satisfaction standards, in keeping with regulatory, legislative, and industry best practice within a locality.

What you'll need

• Experience of managing a multi-disciplinary customer-focused team in a large and complex organization.
• Proven experience within housing, property repairs, improvements, projects, and maintenance services.
• Ability to plan, track, and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SNG.
• Able to analyze business information and formulate metrics that deliver permanent or consolidated progress.
• Exhibit strategic thinking, commercial acumen, and values-driven behaviors to fulfill our ambitious corporate plan and customer impact, asset, and home & place strategies at both a locality and ‘SNG wide’ level.
• Ability to inspire, support, and develop others to optimize their performance.
• Knowledge of relevant health, safety, and environmental legislation with a focus on compliance within all activities undertaken by the teams. Setting and maintaining high levels of safe working practices across all areas of services in line with Health and Safety legislation and CDM.
• We encourage the membership of a professional body – CIH (Chartered Institute of Housing) or equivalent.

This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives, and by joining us, you can share the satisfaction of doing something that really matters.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Management