Locality Business Support Assistant

Medirest Signature; Coalville; On-site; GBP 25,000 - 26,000; Full time

Job summary

A local government authority is seeking a Locality Business Support Assistant in Coalville, supporting the Children and Family Services team. The role includes managing enquiries, producing documentation, and coordinating workloads. Candidates should possess good organizational and computer skills, with a focus on customer care and confidentiality. This is a permanent position offering various employee benefits and opportunities for progression.

Benefits

Guaranteed contracted hours

Excellent Local Government Pension Scheme

Generous annual leave entitlement

Staff wellbeing and counselling service

Employee discount scheme

Qualifications

• Good computer skills including MS Word, Excel and Access.
• Excellent customer care skills and a full understanding of confidentiality.
• Ability to produce accurate work to deadlines.

Responsibilities

• Respond to and screen telephone calls, emails and other enquiries.
• Produce letters, reports, and spreadsheets using various software.
• Manage and co-ordinate incoming and outgoing correspondence.

Skills

Organisational skills

Customer care skills

Computer skills (MS Word, Excel, Access)

Education

GCSE, A Levels, Professional Qualifications

NVQ 2 in Business Administration or equivalent

Job description

Organisation: Leicestershire County Council

Work Location: Coalville office, 3 High Street, Coalville, Leicestershire, LE67 3EA

Worker Category: Field Based Worker

Salary: £25,188 - £25,992 per annum (pay award pending)

Working Hours: 37 Hrs per week

Contract Type: Permanent

Closing Date: 7th August 2025

Interview Date(s): W/c 18th August 2025

An opportunity has arisen for a well-organised and effective individual to join the Children and Family Services Business Support Team as a Locality Business Support Assistant.

This role is part of the wider Business Support Service and as such an important part of this role is to provide back up to colleagues across locality areas and to assist in handling urgent work on a day-to-day basis.

What we offer:

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

About the Role

As a Locality Business Support Assistant, you will join a friendly, motivated team committed to providing excellent customer service.

Main Duties and Responsibilities

• Receive visitors and respond to and screen telephone calls, emails and other enquiries to provide a high level of customer care whilst maintaining confidentiality at all times.
• Produce letters, reports, emails and spreadsheets using a variety of software packages and to organise, attend and take minutes of meetings including all preparation required prior to the meeting.
• Ensure the Health and Safety of all users and all staff, including risk management and incident reporting and to be responsible for the day-to-day maintenance of the building and sites and liaise with staff and other agencies as necessary.
• Process and maintain monthly Imprest/IRS returns, ordering goods by using I-Procurement and PCards, and keep records of finances and maintain local inventories.
• Manage and co-ordinate a busy workload of incoming and outgoing correspondence and take appropriate action, using own initiative as required to resolve non-complex queries and problems.
• Input data for an electronic calendar system for the relevant district/locality.
• Input data using our in-house database and excel, generating reports as required and recording statistical information.

For information on our approach to the recruitment of ex-offenders, please see our policy statement .

About You

Please refer to the below criteria giving examples of how you meet the criteria within your application:

• Hold recognised academic qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent, or equivalent level of relevant experience.
• Have good computer skills, including MS Word, Excel and Access.
• Have good organisational skills.
• Have excellent customer care skills and a full understanding of the need to maintain confidentiality.
• Be able to produce accurate work to deadlines.
• Be able to work effectively as a member of a team.
• Have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.

You must also have an understanding of, and commitment to,equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion,please contact:

Christopher Curtis - Business Support Officer - Localities

Telephone: [phone]

Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions .