Local Service Manager

Sanctuary Group; London; On-site; GBP 40,000 - 44,000; Full time

Job summary

A leading not-for-profit organization in London is seeking a Local Service Manager for Hackney IHM to manage service delivery and team performance. Candidates should possess strong interpersonal and leadership skills, with experience in a managerial role. The position offers competitive salary and generous benefits, including 25 days holiday and a pension scheme.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Flexible working arrangements

Learning and development opportunities

Qualifications

• Previous experience in a managerial role within a similar service.
• Strong communication skills and the ability to remain calm under pressure.
• Experience supporting service users for personal development.

Responsibilities

• Lead the overall delivery of the service and manage the team.
• Develop and maintain relationships with partners and stakeholders.
• Oversee the service’s financial performance and manage the budget.

Skills

Interpersonal skills

Leadership

Problem-solving

Communication skills

Compassionate and caring

Job description

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Managing IHM properties in East London covering the following London Boroughs Hackney, Islington, Tower Hamlets & Haringey.

£40,904 – 43,057 per annum

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at Hackney IHM, London.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Overseeing the overall delivery of the service
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Managing the recruitment, performance and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experiences:

• Previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem-solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands-on approach to support
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 225325

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.