Local Service Manager

Sanctuary Group; Gravesend; On-site; GBP 35,000 - 45,000; Full time

Job summary

A community-focused support service organization is seeking a Local Service Manager to oversee services in Gravesend. The ideal candidate will have experience in a CQC Registered managerial role, strong communication skills, and a compassionate approach. Responsibilities include managing service delivery, budget oversight, and team leadership. The role offers a supportive environment with ample training and development opportunities.

Benefits

Occupational sick pay

Confidential 24/7 employee advice service

Contributory pension plan

25 days annual leave plus bank holidays

Qualifications

• Previous experience of working in a CQC Registered managerial role within a similar service.
• Travel is a requirement of the role; therefore, a full valid driving licence is essential.

Responsibilities

• Leading the overall delivery of the service.
• Developing and maintaining relationships with partners and stakeholders.
• Overseeing the overall delivery of the services.

Skills

Strong communication skills

Knowledge of supported accommodation

Compassionate and caring

Proven ability to liaise effectively

Education

CQC Registered managerial role experience

Job description

Overview

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager to oversee three services across the Gravesend, Chatham and Faversham areas with a total of 25 service users. These services vary from Homelessness, Mental Health and Learning Disability. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing and support services to help people across England to live as independently as possible.

At our core, we’re a not-for-profit national organisation with a local heart. Everything we do is driven by one purpose: supporting people on their journey to independence. Whether you\'re working directly with individuals experiencing homelessness or supporting our customers through Mental Health challenges, your work can make someone’s day or change someone’s life. Big, or small. Your work will truly make a difference – for the long-term.

“We’ll support you to be your best with us.” We believe in putting people first—we truly care about the people we support and take pride in the services we offer. That means creating a workplace where you feel valued, supported, and inspired.

Role and responsibilities

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Overseeing the overall delivery of the services
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Managing the recruitment, performance and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experience

• Previous experience of working in a CQC Registered managerial role within a similar service
• Knowledge of supported accommodation
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands-on approach to support
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Travel is a requirement of the role; therefore, a full valid driving licence is essential

Benefits

Your Mind and Body

• Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Securing your future with our contributory pension plan, matched up to 7%
• Life assurance
• Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Your Job

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month’s service onwards

Job Reference: 226294

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We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don\'t forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.