Local Events Community Specialist

John Lewis & Partners; Kingston upon Thames; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading retail company is seeking a Local Events Community Specialist to enhance customer experience through innovative events and community activities. In this role, you will manage local marketing initiatives, collaborate with various stakeholders, and oversee charity fundraising activities. The ideal candidate will have experience in event management, excellent customer service skills, and the ability to prioritize multiple activities effectively. This position supports a work-life balance with flexible working options.

Qualifications

• Experience in managing events and/or community plans.
• Ability to manage various stakeholders.
• Solid customer service experience.
• Proficient in prioritizing and organizing multiple projects.

Responsibilities

• Act as the go-to activator for local marketing, events, and social impact.
• Create and deliver marketing events to drive customer engagement.
• Collaborate with central teams to deliver a calendar of activities.
• Oversee in-branch charity fundraising and activities.
• Ensure activities comply with Health and Safety procedures and GDPR.
• Act as a brand ambassador for John Lewis.

Skills

Event management

Stakeholder management

Customer service

Organizational skills

Job description

Local Events Community Specialist at John Lewis & Partners

As a Local Events and Community Specialist for John Lewis, you’ll be delivering local events and community activities that enhance customer experience and uphold the branch’s commitment to community wellbeing.

Key Responsibilities

• You will be the go‑to activator for your shop in local marketing, events and social impact activity.
• Create and deliver local marketing events that identify and unlock the best opportunities for inspiring innovative customer engagement, driving footfall into your shop. You’ll be liaising with multiple stakeholders to execute exceptional events.
• You will need to proactively collaborate with the central events and social impact teams to deliver a calendar of activities.
• Oversee the implementation of in‑branch charity fundraising and social impact activities, including Community Matters and the John Lewis Partnership Foundation.
• Ensure all your activities comply with Health and Safety procedures and GDPR.
• Act as a brand ambassador for John Lewis.

Essential Skills/Experience You'll Need

• Experience in managing events and/or community plans
• Managing various stakeholders
• Customer service experience
• Prioritising, organising and planning multiple activities/projects at the same time

Desirable Skills/Experience You May Have

• Delivery of events within a retail environment
• Experience of delivering relevant marketing activity
• Understanding of social impact, local community needs and charities and/or community groups

About The Partnership

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.