Local Driving Test Manager

Government Recruitment Service; Redditch; On-site; GBP 100,000 - 125,000; Full time

Job summary

A public sector organization is seeking a Local Driving Test Manager to oversee operational management within DVSA. This role involves leading a team to enhance service delivery and maintain driving test integrity across multiple locations in the UK. The ideal candidate will possess strong leadership and performance monitoring skills, contributing to the organization's commitment to public safety and service improvement.

Benefits

Employer pension contribution of 28.97%

25 days annual leave, increasing to 30

Flexible working options

Qualifications

• Strong leadership skills and experience in managing teams.
• Ability to set clear performance expectations and monitor delivery.
• Experience in performance management and collaborative working.

Responsibilities

• Lead and manage staff across multiple test centre locations.
• Monitor and manage performance of examiners.
• Ensure effective implementation of the Performance Management System.

Job description

Overview

Do you go above and beyond to ensure you give the best service? Are you someone who is a strong advocate for change? Can you use effective leadership skills to lead a team to drive forward service improvements? If so, we’d love to hear from you!

About DVSA

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

What We’re Working Hard To

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

Benefits

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers.

Role

As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given DVSA sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage on average, up to 12 members of staff across several test centre locations.

Responsibilities

• Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
• Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
• Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
• Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
• Working collaboratively with other areas of the business to deliver desired outcomes.

Line Management

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Further Information

For further information on the role, please read the role profile attached. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.