Local Driving Test Manager

Government Recruitment Service; Banbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A government agency is seeking a Local Driving Test Manager in Banbury. This role involves leading a team to ensure operational excellence in driving tests while maintaining high standards of customer service. Responsibilities include monitoring examiner performance and ensuring the effective implementation of performance management systems. The ideal candidate will have strong leadership skills and a commitment to service improvement.

Benefits

Employer pension contribution of 28.97%

25 days annual leave with additional days for service

Flexible working options

Qualifications

• Proven leadership skills to lead teams effectively.
• Experience in managing performance and operational activities.
• Ability to maintain high standards of customer service.

Responsibilities

• Lead and manage Driving Test operations within assigned sector.
• Set performance expectations, monitor delivery, and provide feedback.
• Ensure the implementation of the Performance Management System.

Skills

Leadership

Customer service

Performance management

Collaboration

Job description

Do you go above and beyond to ensure you give the best service?

Are you someone who is a strong advocate for change?

Can you use effective leadership skills to lead a team to drive forward service improvements?

If so, we’d love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage on average, up to 12 members of staff across several test centre locations.

Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.

Your responsibilities will include, but aren’t limited to:

• Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
• Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
• Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
• Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
• Working collaboratively with other areas of the business to deliver desired outcomes.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile attached. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.