Lobby Host

The Landmark London; London; On-site; GBP 28,000; Full time

Job summary

A luxury hotel in London is looking for a Front Office Lobby Host to join their team. Responsibilities include maintaining service standards, greeting guests, and offering assistance in the lobby. The role offers annual earnings up to £28,000 along with a wide range of benefits such as discounts and support for employee development. If you thrive in a fast-paced environment and possess a friendly demeanor, apply today!

Benefits

Pension with company contributions

50% discount in all restaurants and Spa treatments

Complimentary stay after passing probation

Employee Assistance Programme - 24/7 online GP

Bike to work scheme

Free meals on duty

Qualifications

• Legally eligible to work in the UK.
• Experience in hospitality is a plus.

Responsibilities

• Maintain high standards of service at all times.
• Greet VIP guests and ensure a warm welcome.
• Assist in lobby and provide constant presence for guests.

Skills

Positive energy

Customer service

Communication

Job description

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Enrich the Journeys of our People and
our Guests as our Front Office Lobby
Host!

The Landmark London looks for unique
individuals to join a team full of energy and passion, where we value your
strengths and growth potential. This could be your moment to become a part of
our journey! We are located opposite Marylebone station and a short walk from
Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Front Office Lobby Host are:

Annual Earnings up to £28,000.00 (£25,396.80
basic salary + non-contractual Tronc)

·
Pension with company
contributions

·
50% discount in all our
restaurants and Spa treatments across our properties

·
Team member and
Friends & Family rates across our properties

·
Complimentary stay
after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private medical insurance

·
Interest free season ticket
loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Support through development plans, apprenticeships and world-class
management development programmes to be the best you can be

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Uniforms provided and laundered complimentary

·
Free meals on duty

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee
recognition schemes and Social Committee events including gala dinners and much
more!

We are currently looking for a
passionate Front Office Lobby Host,
to join our Front Office Team on a fixed term basis, with an immediate
start to consistently deliver memorable moments and five-star service to our
guests and each other. It is important to us that everyone in the team brings
positive energy to support our happy and fun environment, as we strive to build
a community of diverse backgrounds and life experiences, where we care about careers
and not just jobs.

As a Front Office Lobby Host, your main duties and expectations for the
role will include:

·
Maintain and adhere to
The Landmark London Standard Operating Procedures in all day to day duties and
to ensure every attempt is made to deliver memorable moments to each and every
guest while providing 5* service at all times.

·
To assist in the lobby
at all times, ensuring a constant presence

·
To meet and greet VIP
guests and ensure a warm VIP welcome and farewell, as well as VIP Guest Rooming
as per Leading Standards.

·
To assist the
Concierge & Reception team meeting and greeting the guest at the doors and
giving directions to all our guests within the property

You will be required to work 40 hours per week, on a shift rota.

We are …

·
One of Sunday Times’ Top 100 “Best Companies
to Work For 2025

· A Leading Hotels of the World member

·
5 red stars

If you feel your experience,
personality and interest are a match for this

Front Office Lobby Host role, we encourage you to apply today. What makes you unique
makes us exceptional!

All applicants must be legally
eligible to work in the UK