Lobby Ambassador

The Roseate Edinburgh Ltd; City of Edinburgh; On-site; GBP 22,000 - 25,000; Full time

Job summary

A prestigious 5-star luxury boutique hotel in Edinburgh seeks a Lobby Ambassador to join their team. The role involves welcoming guests, providing excellent customer service, and ensuring a high standard of hospitality. Ideal candidates will have Front Office experience and a passion for delivering exceptional service.

Benefits

Meals on duty

Provision and laundry of uniform

Employee recognition awards

Performance review and personal development plan

Internal transfer and promotion opportunities

Preferential room rates within the hotel group

Qualifications

• Previous Front Office experience in a 4/5* hotel preferred.
• Outstanding customer service skills.
• Ability to work well under pressure.

Responsibilities

• Greet guests warmly and professionally.
• Assist with luggage, door service, and inquiries.
• Handle check-ins, check-outs, and reservations.

Skills

Customer service

Attention to detail

Fluent in English

Job description

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The Roseate Edinburgh is an intimate 5-star luxury
boutique hotel, part of the "Small Luxury Hotels Collection." Ideally
located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely
appointed rooms and suites, a bar & restaurant, meeting room, lounge,
conservatory, and private gardens. Refined, relaxed, luxurious, and intimate,
The Roseate Edinburgh is now looking for a Lobby Ambassador to join our
vibrant team immediately.

We are seeking a responsible, customer-focused individual
with a professional attitude and a passion for delivering exceptional service.
The ideal candidate should have a strong background in Front Office operations
and a keen understanding of Rooms Division and Revenue Management.

Main Duties & Responsibilities:

• Greet
  guests warmly and professionally, ensuring a memorable first impression.
• Assist
  guests with luggage, door service, and general inquiries.
• Maintain
  a clean and inviting entrance and lobby area.
• Monitor
  guests and visitors to ensure safety and security.
• Provide
  accurate information about the hotel and local attractions.
• Handle
  check-ins, check-outs, and reservations efficiently.
• Process
  guest accounts correctly, ensuring valid payment methods and
  authorizations.
• Respond
  to guest inquiries and complaints in a courteous and timely manner.
• Liaise
  with other departments to ensure seamless service delivery.
• Ensure
  compliance with 5-star service standards, maximizing revenue through room
  upgrades and cross-selling to food and beverage outlets.
• Keep
  the PMS system up to date and provide an accurate handover at shift
  change.

Entry Requirements:

• Previous
  Front Office experience in a 4/5* hotel is preferred.
• Outstanding
  customer service skills with a positive and professional attitude.
• Well-groomed
  appearance, discretion, and reliability.
• Ability
  to work well under pressure while maintaining attention to detail.
• Fluent
  in English, both spoken and written.
• Availability
  for a Full-Time position, primarily working 5 days on / 2 days off, but
  may be required to cover 4 days on / 4 days off for holiday cover, as well
  as night shift cover when necessary.
• Meals
  on duty.
• Provision
  and laundry of uniform.
• Employee
  recognition awards.
• Performance
  review and personal development plan.
• Internal
  transfer and promotion opportunities.
• Preferential
  room rates within the hotel group for you, family, and friends.

Join us and be part of a team that delivers exceptional
hospitality experiences in one of Edinburgh’s most prestigious hotels!

Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.