Loans Agency Specialist

ING Services Limited, London; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Remote flexibility

Job summary

ING Services Limited in London is seeking a Loan Agency Specialist to manage deal closings, funds flow, and onboarding for syndicated loans across EMEA.

You will review facility documents, coordinate with lenders, borrowers, and legal counsel, and serve as the primary agent contact, with experience using LoanIQ and knowledge of structured finance.

Qualifications

• Proven experience within Loans Agency operations.
• Experience using LoanIQ to manage transactions from day one.

Responsibilities

• Managing deal closings, funds flow, and transaction onboarding.
• Reviewing facility documentation to ensure compliance with internal policies and market standards.
• Coordinating with lenders, borrowers, legal counsel, and internal stakeholders to deliver transaction milestones.
• Acting as the primary contact for agency-related queries and issue resolution.
• Facilitating amendments, waivers, consents, and syndicate communications.
• Investigating operational issues and mitigating transaction risks.
• Overseeing offshore servicing activities to ensure excellent client delivery.

Skills

Loans Agency operations

Credit documentation

Stakeholder management

LoanIQ

Analytical skills

Tools

LoanIQ

DebtDomain

Job description

Loan Agency Specialist Location: London, UK | Full-time

Join a Team at the Centre of Complex Financing Transactions. Help deliver high-profile syndicated loan transactions across EMEA while working with borrowers, lenders, legal counsel, and internal stakeholders. This is a great opportunity to build your expertise in a client-facing role with exposure to a broad range of financing structures and industry sectors.

The Team

The London Agency team is part of ING's wider EMEA Agency platform. Acting as Facility and Security Agent on syndicated loans, the team coordinates transactions across sectors including Corporate Banking, Real Estate, Infrastructure, Shipping, and Acquisition Finance. Working closely with offshore colleagues, the team is focused on delivering a high-quality, client-centric service while continuously improving processes and controls.

Roles and Responsibilities

• Managing deal closings, funds flow, and transaction onboarding.
• Reviewing facility documentation to ensure compliance with internal policies and market standards.
• Coordinating with lenders, borrowers, legal counsel, and internal stakeholders to deliver transaction milestones.
• Acting as the primary contact for agency-related queries and issue resolution.
• Facilitating amendments, waivers, consents, and syndicate communications.
• Investigating operational issues and mitigating transaction risks.
• Overseeing offshore servicing activities to ensure excellent client delivery.

To be successful in this role, you will bring proven experience within Loans Agency operations, with a strong understanding of credit documentation and the ability to confidently interpret complex loan agreements. Experience using LoanIQ is essential, enabling you to manage transactions accurately and efficiently from day one. You will thrive in a fast-paced environment, balancing multiple priorities while maintaining exceptional attention to detail. Strong analytical and problem-solving skills will help you identify issues quickly and deliver effective solutions, while your excellent communication skills will enable you to build strong relationships with internal and external stakeholders. We are looking for someone who is proactive, organised, and results-driven, with the confidence to work independently as well as collaboratively within a team. You will enjoy taking ownership, showing initiative, and contributing to a culture where challenges are embraced and opportunities are acted upon. Candidates with exposure to Structured Finance products, such as Real Estate, Acquisition, Shipping, or Infrastructure Finance, will be particularly well placed to succeed. Experience with DebtDomain, ClearPar, or Security Agent activities would be advantageous, as would a passion for continuous improvement, innovation, and challenging the status quo.

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you will stay curious. Keep learning. Take on responsibility. In return, we will back you to develop into an even more awesome version of yourself.

Rewards and Benefits

• Comprehensive health cover, including private medical, dental, vision, health screening and in-person GP appointments.
• Generous pension scheme and financial protection, including life assurance, income protection, access to pension guidance and will-writing services, and an interest-free season ticket loan.
• Hybrid working and flexibility to work remotely for up to 30 days abroad.
• Generous annual leave, with the option to purchase additional days and time off for key life events.
• Wellbeing and family support, including an Employee Assistance Programme, back-up child and elder care, enhanced family leave policies and support coaching for new parents.
• Lifestyle benefits such as electric vehicle and cycle-to-work schemes, an on-site gym and access to on-site staff restaurant and barista coffee facilities.
• Opportunities for personal and professional growth through mentoring, learning, short-term assignments and international career development.
• Opportunities to build strong connections through volunteering, employee forums and social clubs.

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. We are a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we are more than just a workplace - we are a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.