Loan Agency Operations Manager

Johnson & Associates; Greater London; Hybrid; GBP 100,000; Full time

Benefits offered by this job

Competitive salary up to £100,000

Hybrid working arrangement

Leadership role in a global institution

Job summary

A leading financial services firm seeks a Vice President in Loans Operations to ensure seamless operations while leading a high-performing team. This role offers a competitive salary up to £100,000 and a hybrid work arrangement, with responsibilities including managing day-to-day loan agency operations and liaising with key stakeholders. Candidates should possess demonstrable leadership experience, a customer-centric mindset, and change management skills, all while contributing to operational strategy and process improvement.

Qualifications

• Demonstrable leadership experience in loan operations.
• Detailed knowledge of loan products and understanding of loan documentation.
• Proven customer-centric experience in banking or financial services.
• Experience as Loan Agent on syndicated facilities.

Responsibilities

• Support the Director of Loan Agency Administration in strategic objectives.
• Supervise and develop a high-performing team.
• Ensure effective day-to-day loan agency operations.
• Liaise with front office and ensure approvals are obtained.
• Drive prioritisation and manage change initiatives.

Skills

Leadership in loan operations

Customer-centric approach

Team supervision and performance driving

Strategic mindset

Change management

Job description

Up to £100,000 | Hybrid Working | London

About the Role

We're seeking a highly experience Loans Operations leader to join our client’s team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions.

You’ll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery.

Strategic Leadership & Team Management

• Support the Director of Loan Agency Administration in delivering strategic objectives for the function
• Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards
• As a member of the Leadership Team, drive consistency in operating standards across Operations
• Take an active lead in the Operations change strategy, demonstrating commitment through delivery
• Promote an inclusive, collaborative culture that breaks down silos and enhances team performance

Operational Excellence & BAU Management

• Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk
• Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent
• Oversee Process primary and secondary trades with accuracy and efficiency

Stakeholder Management & Communication

• Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained
• Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements
• Maintain robust links with internal teams and demonstrate proactive problem-solving

Process Improvement & Systems Enhancement

• Ensure adherence to key performance indicators and Quality Assurance standards
• Work closely with technology teams to establish required system enhancements
• Drive prioritisation and plan/manage change initiatives for the function
• Assist with projects and ad hoc tasks that advance the capabilities and scope of the team
• Contribute to departmental reporting and internal controls preparation

What We’re Looking For

Essential Qualifications & Experience

• Demonstrable leadership experience in loan operations
• Detailed knowledge of loan products and comprehensive understanding of loan documentation
• Proven customer-centric career experience in banking or financial services
• Experience working as Loan Agent on syndicated facilities

Leadership Qualities

• Proven ability to supervise teams and drive performance
• Strategic mindset with operational delivery focus
• Commitment to fostering an inclusive, high-performing culture
• Change management experience and ability to lead transformation initiatives

What We Offer

Competitive Package

• Salary up to £100,000
• Hybrid working arrangement – 2 days a week in office & 3 working from home.
• Leadership role within a global financial institution
• Opportunity to shape operational strategy and drive meaningful change

Additional Information

Candidates must have the right to work in the UK without requiring sponsorship.