LLP - Lead IT Deployment Business Partner

DHL Germany; Greater London, Horley; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player seeks an IT Deployment Lead to spearhead strategic IT initiatives within logistics. This role involves leading project implementations, managing IT services, and driving digital innovation across EMEA. The ideal candidate will possess strong leadership skills, a background in IT Service Management, and a passion for optimizing processes. Join a dynamic team that values innovation and excellence, and contribute to shaping the future of logistics technology. If you thrive in a fast-paced environment and are ready to make an impact, this opportunity is perfect for you.

Qualifications

• 5+ years in IT Service Management and people management.
• Experience in logistics industry and customer management.

Responsibilities

• Lead new LLP project implementations across EMEA.
• Manage IT suppliers to deliver projects on time and budget.

Skills

IT Service Management

People Management

Change Management

Customer Management

Communication Skills

Planning and Organizational Skills

Tools

SDLC

TMS Solutions (OTM)

3rd Party SaaS Solutions

Job description

Is IT and logistics your passion?

Then your future is in DHL Supply Chain Valencia Center of Excellence! For more info about DSC Lead Logistics Partner, use the links below:

• Video 1: https://youtu.be/uWagq_bKJeE?si=ZIE5MWzjLRDs3fWK
• Video 2: https://youtu.be/JrUAp1M8xJQ?si=kYIs5yFFO8VsGAKX

Role Purpose

The IT deployment lead will take the lead in delivering all key IT strategic new business wins as well as supporting key organic growth within the business.

• Lead / Manage the IT Deployment team to support project implementations, ensuring scope, quality, timelines, and budget are met.
• Identify and develop new IT solutions aligned with LLP EMEA IT / business Strategy and customer requirements.
• Lead IT activity during Solution Validation to ensure business requirements are met and IT Solution Design is aligned with standards and customer needs.
• Support project phases (Build, Technical Testing, UAT, implementation) to ensure scope and quality alignment.
• Drive standardization of IT / Business delivery processes for quicker project delivery.
• Provide strategic IT Deployment leadership for new customers and projects to foster digital innovation.
• Provide training and support for new team members and projects.
• Create best practice processes, documentation, and implement lessons learned for continuous improvement.
• Support System & Process improvements with integrated IT solutions by gathering requirements and selecting suppliers.
• Ensure IT services are delivered in line with operational and project scope, supporting the Regional IT Business Partner / IT SLT.
• Coordinate with IT Suppliers and Project Managers to meet project scope, budgets, and timelines.

Responsibilities

• Lead new LLP project implementations across EMEA.
• Oversee IT delivery during Solution Validation and subsequent project phases.
• Manage IT due diligence to ensure solutions fit business needs.
• Handle IT Change Management, support, and release management.
• Manage IT suppliers to deliver projects on time, scope, and budget.
• Support external customer relationships for business development and operations.
• Develop knowledge of systems to support operational best practices.
• Lead strategic IT account initiatives to drive digital innovation.
• Define requirements and facilitate creation of IT documentation and training.

Requirements for the job

Mandatory Requirements:

• Fluent in English.
• Experience in the logistics industry.
• At least 5 years in IT Service Management and people management (middle management desirable).
• Customer management skills.
• Change Management experience.
• IT literacy.
• Excellent communication skills.
• Strong planning and organizational skills.

Desirable Requirements:

• Technical knowledge of SDLC, TMS solutions (OTM), integration, and 3rd party SaaS solutions.
• Fluent in Polish and Spanish.
• Experience in Project/Implementation Management.
• Financial and commercial awareness.
• Product and supplier management skills.
• Solution design and stakeholder management experience.
• Negotiating and influencing skills.