Lloyds Banking Group Customer Support - Taunton

Lloyds Banking Group; Taunton; Vor Ort; GBP 16.000 - 17.000; Teilzeit

Benefits dieser Stelle

Pension contribution (up to 15%)

Annual performance bonus

Private medical with BUPA

Share schemes

Zusammenfassung

Lloyds Bank plc in Taunton is seeking a part-time Customer Support assistant (21 hours per week) to help customers with banking needs. You’ll work across Lloyds and Halifax branches within a reasonable distance, delivering calm, empathetic service and guiding customers to online and mobile banking.

The role emphasises helping people through important moments, with opportunities to grow within the Group while maintaining flexible working options.

Qualifikationen

• Minimum 12 months customer service experience.
• Be a people person who helps customers with finances.
• Ability to build relationships and provide a fantastic experience.
• Demonstrate empathy and integrity while resolving queries.

Aufgaben

• Provide face‑to‑face support to customers in branches.
• Assist with everyday banking tasks and guide customers to digital services.
• Identify opportunities to connect customers with suitable products and services.
• Maintain composure under pressure and adapt to changing customer needs.

Kenntnisse

Customer service

Interpersonal skills

Empathy

Team player

Jobbeschreibung

End Date Sunday 11 October 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked

Job Description Summary A part-time branch-based opportunity working 21 hours per week.

Job Description JOB TITLE: Customer Support LOCATION(S): Taunton. Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 21 hours a week. WORKING PATTERN: Part time The planned shift pattern for this role is Monday, Tuesday, Friday 9am - 3.30pm inc 30 min break Every other Saturday 9am - 3.30pm inc 30 min break Please note To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.

Salary: £15,720 increasing to £16,170 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.