Lloyds Banking Group - Customer Support - Scunthorpe

Lloyds Banking Group; Grimsby; On-site; GBP 25,000 - 26,000; Part time

Job summary

Lloyds Banking Group is seeking a part-time Customer Support colleague to work 24.5 hours per week, assisting customers across various channels. You will play a key role in enhancing customer experience and have opportunities for skill development and progression, all while contributing to a values-driven organization that values diversity.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

22 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• No previous financial services experience required.
• You must be a genuine people person and show empathy.
• Ability to resolve queries effectively.

Responsibilities

• Assist customers with various financial inquiries.
• Collaborate with team members to provide excellent service.
• Work in different branch locations or from home.

Skills

Empathy

Relationship Building

Customer Service

Teamwork

Job description

End Date

Friday 20 June 2025

Salary Range

£25,000 - £25,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A part time branch based opportunity working 24.5 hours per week

Job Description

JOB TITLE: Customer Support

LOCATION(S): Scunthorpe, Grimsby, Brigg . Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 24.5 hours a week, including Saturdays

WORKING PATTERN: Part-time

SALARY: £17,500 increasing to £18,025 after 6 months in role
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £21,525 for our highest skill level

About this opportunity
As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.