Lloyds Banking Group Customer Support - Birmingham

Lloyds Bank plc; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical

Share schemes

22 days holiday

Job summary

Lloyds Banking Group is hiring a Customer Support representative for our Birmingham branches. You will spend 35 hours per week helping customers with essential banking needs face-to-face, including personal support during difficult moments, such as bereavement or fraud concerns.

You’ll promote digital banking services, assist customers in using online and mobile platforms, and identify opportunities to connect customers with the right products.

Qualifications

• Minimum 12 months customer service experience.
• Ability to build relationships and deliver a fantastic customer experience.
• Strong empathy and integrity when helping customers with their finances.
• Willingness to grow and learn within a values-led culture.

Responsibilities

• Provide face-to-face banking support in branch locations.
• Assist customers with everyday banking tasks and important life moments.
• Promote and support Lloyds digital services and help customers go online or use mobile banking.
• Connect customers with appropriate products and services and escalate issues when needed.

Skills

Customer service experience

People person

Empathy

Adaptable

Job description

End DateFriday 18 September 2026Salary Range£26,200 - £26,200We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsFlexibility in when hours are workedJob Description SummaryA full-time branch-based opportunity working 35 hours per week.Job DescriptionJOB TITLE: Customer SupportLOCATION(S): Birmingham Caxton GateWorking across our Lloyds and Halifax branches within a reasonable distance.HOURS: 35 hours a week, including SaturdaysWORKING PATTERN: Full-timeSALARY: £26,200 increasing to £26,950 after 6 monthsWhat you’ll be doingYou’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.What we’re looking forA minimum of 12 months customer service experience.A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).The ability to quickly build relationships to give customers a fantastic experience.The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.The commitment to deliver on your promises and going above and beyond for your customer.A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.Grow Your Career with Our Skill Progression FrameworkAt Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.This is a place for youOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusPrivate medical benefit with BUPAShare schemesBenefits you can adapt to your lifestyle, such as discounted shopping22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time rolesA range of wellbeing initiatives and generous parental leave policiesSalaries are reviewed annually on 1 April as part of our annual pay reviewWe’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.Like what you hear? Join us! Apply today and find out more.Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.