Liz Earle - Customer Advisor

Boots UK; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A cosmetics retailer is looking for a Customer Advisor to join their team. You will provide personalized skincare consultations and help customers discover the best products. The ideal candidate has previous customer service experience, a passion for skincare, and enjoys meeting sales targets. Benefit from discounts and a generous holiday allowance in this exciting role.

Benefits

Employee discount of up to 75%

Store discounts (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Welcome customers with empathy and understanding.
• Meet sales targets and contribute to team performance.
• Stay updated with the latest skincare trends.
• Comfortable working independently and with a team.
• Previous experience with customer service.
• Experience using skincare products on customers.

Responsibilities

• Build relationships with customers and colleagues.
• Provide personalised consultations and skincare services.
• Meet sales targets and promote offers.
• Complete the 12-month Skin School development programme.
• Present the counter beautifully showcasing products.

Skills

Empathy and understanding

Sales experience

Skincare knowledge

Team collaboration

Independence

Job description

Overview

Job DescriptionThe hourly rate for this role is £12.98 - £13.81 depending on location. Being a Liz Earle Customer Advisor is an exciting role where you'll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there's never been a more exciting time to join us.

About the role: You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

Responsibilities

• Build great relationships with our customers and your colleagues
• Provide personalised consultations and skin services
• Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
• Complete our award-winning 12-month Skin School development programme
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products

About the company and role details

We are part of No7 Beauty Company, which includes brands such as No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We are an equal opportunity employer and are committed to diversity, equity and inclusion. We are open to flexible working options and provide reasonable adjustments during the application and interview process where needed.

Qualifications

• Welcome each customer and treat everyone with empathy and understanding
• Enjoy meeting sales targets and contributing to strong team performance
• Love to learn and keep up to date with the latest skincare trends
• Are comfortable working both independently and as part of a team
• Desire to be a proud brand ambassador for Liz Earle and help customers find the best products
• Previous experience working with customers
• Experience using skincare products on customers

Benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme