Liz Earle - Customer Advisor

TN United Kingdom; London; On-site; Full time

Job summary

Join a leading beauty brand as a Customer Advisor, where you'll engage with customers to provide personalized skincare consultations. This role offers a chance to be part of a passionate team, with opportunities for professional development and a range of employee benefits, including discounts and a generous holiday allowance.

Benefits

Employee discount of up to 75%

Store discount

Quarterly Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Previous experience working with customers is preferred.
• Desire to be a brand ambassador for Liz Earle.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalized consultations and skin services.
• Meet sales targets and inform customers about offers.

Skills

Empathy

Sales

Customer Service

Teamwork

Skincare Knowledge

Job description

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The hourly rate for this role is £12.98 - £13.81 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty, and a focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains the same today as it was on day one, and there’s never been a more exciting time to join us.

About the role

Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report to the Counter Manager. Your main responsibilities will be to:

1. Build great relationships with our customers and colleagues
2. Provide personalised consultations and skin services
3. Meet your sales targets and inform customers about Liz Earle offers and in-store promotions
4. Complete our award-winning 12-month Skin School development programme
5. Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What you’ll need to have

We are looking for people who:

1. Welcome each customer and treat everyone with empathy and understanding
2. Enjoy meeting sales targets and contributing to team performance
3. Love to learn and stay updated with the latest skincare trends
4. Are comfortable working independently and as part of a team
5. Desire to be a proud brand ambassador for Liz Earle and help customers find the best products for their needs

It would be great if you also have

1. Previous experience working with customers
2. Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday allowance that increases with service length
• Personal Pension Scheme

We offer a range of benefits beyond salary and flexible options to suit you.

Please note, salary estimates on third-party sites are not endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. Rewards and benefits are subject to change and eligibility.

Who we are

Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics, and Sleek MakeUP. We believe in creating the best in beauty for everyone, with a reputation for scientific innovation and sustainable, socially responsible products.

We are an equal opportunity employer. We empower you to be your authentic self, with a culture centered on diversity, equity, and inclusion.

Join us and achieve more together. Find out more here.

What's next?

If this role sounds perfect for you, we look forward to your application. Successful candidates will be invited for an in-store interview within 14 days.

We are open to flexible working options, including job shares and reduced hours. Reasonable adjustments are available during the application and interview process to support you.