Liz Earle - Customer Advisor

No7 Beauty Company; Horsham; On-site; Full time

Job summary

An exciting opportunity awaits as a Customer Advisor at a renowned beauty brand. This role is all about connecting with customers, providing personalized beauty consultations, and helping them find the perfect skincare products. With a strong commitment to natural beauty and customer experience, you will be part of a vibrant team dedicated to excellence. The position offers a chance to grow your skills through a recognized development program while enjoying generous employee discounts and a supportive work environment. If you are passionate about beauty and customer service, this role is perfect for you!

Benefits

Employee discount up to 75%

Store discount

Quarterly Goody Box

Discretionary team bonus

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Experience in customer service and skincare product application is a plus.
• Ability to meet sales targets and work both independently and as part of a team.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalized consultations and skin services.
• Ensure the counter is beautifully presented.

Skills

Customer Service

Sales Target Achievement

Empathy

Skincare Knowledge

Team Collaboration

Education

CIBTAC Certification

Job description

The hourly rate for this role is £12.40 - £13.45 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

1. Build great relationships with our customers and your colleagues
2. Provide personalised consultations and skin services
3. Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
4. Complete our award-winning 12-month Skin School development programme.
5. Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What you’ll need to have

We are looking for people who:

1. Welcome each customer and treat everyone with empathy and understanding
2. Enjoy meeting sales targets and playing their part to deliver great team performance
3. Love to learn and keep up to date with the latest skincare trends
4. Are comfortable working both on their own and within a team
5. Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs

It would be great if you also have

1. Previous experience working with customers
2. Experience using skincare products on customers

Our benefits

1. Liz Earle Employee discount of up to 75%
2. Store discount (e.g., Boots or John Lewis)
3. Quarterly Liz Earle Goody Box
4. Discretionary team bonus scheme
5. Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
6. Generous holiday allowance that increases with length of service
7. Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you, click here to view our full list of company benefits.

Who we are

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.

Join us and together we can achieve more. Find out more here.

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.