Liz Earle - Customer Advisor

TN United Kingdom; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Advisor to enhance customer experiences in skincare and beauty. This exciting role involves building relationships, providing personalized consultations, and meeting sales targets. With a commitment to natural beauty and customer satisfaction, you will be part of a dynamic team dedicated to excellence. Join us to help customers discover the perfect products while enjoying generous employee discounts and a supportive work environment. If you thrive in a customer-focused setting and are eager to share your skincare knowledge, this opportunity is perfect for you.

Benefits

75% Employee Discount

Monthly Goody Box

Team Bonus Scheme

Certification Opportunities

Qualifications

• Previous customer service experience is essential.
• Experience using skincare products on customers is preferred.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalized consultations and skin services.

Skills

Customer Service

Sales Target Achievement

Empathy

Skincare Knowledge

Education

High School Diploma

Job description

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About the role

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers, reflecting our origins on the Isle of Wight and our ongoing commitment to our ethos. There’s never been a more exciting time to join us.

Role Responsibilities

• Build great relationships with our customers and colleagues
• Provide personalized consultations and skin services
• Meet sales targets and promote our offers and in-store promotions
• Ensure the counter is well-presented to showcase Liz Earle products

What you’ll need to have

• Warmly welcome each customer with empathy and understanding
• Enjoy meeting sales targets and contributing to team success
• Stay updated with the latest skincare trends
• Be comfortable working independently and as part of a team
• Be a proud brand ambassador for Liz Earle, helping customers find suitable products

Preferred Experience

• Previous customer service experience
• Experience using skincare products on customers
• Benefits include up to 75% employee discount, store discounts, monthly Liz Earle Goody Box, team bonus scheme, and certification opportunities with CIBTAC.

Additional Benefits

We offer a range of benefits beyond salary, including flexible working options. View our full list of company benefits here.

Who we are

Part of No7 Beauty Company, encompassing brands like No7, Liz Earle, Soap & Glory, Botanics, and Sleek MakeUP. We focus on scientific innovation, environmental sustainability, and social responsibility. We promote diversity, equity, and inclusion, empowering everyone to be their authentic selves.

What's next?

If this role suits you, we look forward to your application. Successful candidates will be invited for an in-store interview within 14 days. We support flexible working arrangements and reasonable adjustments during the application process.