Liz Earle - Customer Advisor

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The hourly rate for this role is £12.40 - £13.45 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty, and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains the same today, and there’s never been a more exciting time to join us.

About the role

You will be based at our Liz Earle counter in-store and report to the Counter Manager. Your main responsibilities will include:

• Building great relationships with customers and colleagues
• Providing personalized consultations and skin services
• Meeting sales targets and informing customers about our offers and promotions
• Ensuring your counter is well-presented to showcase our products

What you’ll need to have

We are looking for individuals who:

• Welcome each customer with empathy and understanding
• Enjoy meeting sales targets and contributing to team performance
• Love learning and staying updated on skincare trends
• Are comfortable working independently and as part of a team
• Are proud to be brand ambassadors for Liz Earle and help customers find the right products

It would be great if you also have

• Previous customer service experience
• Experience using skincare products on customers
• Liz Earle Employee discount of up to 75%
• Store discounts (e.g., Boots or John Lewis)
• Monthly Liz Earle Goody Box
• Discretionary team bonus scheme
• Certification as a skin expert via CIBTAC
• Generous holiday allowance that increases with service length

We offer a range of benefits beyond salary, with flexible options to suit you. Click here to view our full list of company benefits.

Please note, salary estimates from third-party sites are not endorsed by No7 Beauty Company or Liz Earle and may not be accurate. All rewards and benefits are subject to change and eligibility.

Who we are

Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics, and Sleek MakeUP. We focus on scientific innovation, creating effective products while being environmentally sustainable and socially responsible.

We are an equal opportunity employer. We promote diversity, equity, and inclusion in everything we do. Join us and help us achieve more. Find out more here.

What's next?

If this role interests you, we look forward to your application. Successful candidates will be invited for an in-store interview within 14 days.

We are open to flexible working arrangements, including job shares and reduced hours. We can also provide reasonable adjustments during the application and interview process to support your best performance.