Liz Earle - Counter Manager

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading beauty brand as a Counter Manager, where you'll inspire your team, engage with customers, and drive sales. This role offers the chance to lead a dedicated team, deliver exceptional skincare consultations, and be part of a brand with a rich heritage. With a focus on customer care and team development, you'll play a vital role in achieving sales targets and enhancing customer experiences. Enjoy generous employee discounts and a supportive work environment.

Benefits

Employee discount of up to 75%

Store discounts

Quarterly Goody Box

Discretionary team bonus scheme

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Experience leading and motivating a team.
• Outstanding customer service skills.
• Ability to achieve sales targets.

Responsibilities

• Inspiring and motivating your team to achieve sales targets.
• Providing personalized consultations and skin services.
• Ensuring your counter is beautifully presented.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Skincare Knowledge

Education

CIBTAC Certification

Job description

Social network you want to login/join with:

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Client:

Boots

Location:

Tunbridge Wells, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9726f911ab3d

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos remain the same today as on day one, and there’s never been a more exciting time to join us.

About the role

Watch the videos at the bottom of this page to learn what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For specific information about the Counter Manager role, watch the video from minute 4:06.

Your main responsibilities will include:

1. Inspiring and motivating your team to achieve and exceed sales targets through coaching and constructive feedback.
2. Building great relationships with customers and colleagues.
3. Providing personalized consultations and skin services.
4. Delivering sales targets by creating business plans and driving in-store promotions and Liz Earle offers.
5. Completing our award-winning 12-month Skin School development programme.
6. Ensuring your counter is beautifully presented to showcase Liz Earle products.
7. Being an ambassador for the Liz Earle brand.

What you'll need to have

1. A passion for skincare and a love of Liz Earle.
2. Experience leading and motivating a team to inspire performance, nurture development, and support team members.
3. Outstanding customer service skills, with the ability to welcome and empathize with each customer.
4. Ability to work with business plans, achieve sales targets, and review performance.
5. Enthusiasm for ongoing learning and expanding skincare knowledge and service expertise.

It would be great if you also have

• Experience using skincare products on customers.

Our benefits

• Liz Earle Employee discount of up to 75%.
• Store discounts (e.g., Boots or John Lewis).
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Certification as a skin expert with CIBTAC.
• Generous holiday entitlement that increases with service length.
• Personal Pension Scheme.

We offer a range of benefits beyond salary and flexible options. Click here to view our full benefits list.

Please note that salary estimates on third-party sites are not endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may be inaccurate. Rewards and benefits are subject to change and eligibility.

What's next?

If this role suits you, we look forward to your application. Successful applicants will be invited for an in-store interview.

We are open to discussing flexible working options, including job shares and reduced hours. Reasonable adjustments are available during the application and interview process to support you.