Liz Earle - Counter Manager

Boots Opticians; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in beauty is seeking a dynamic Counter Manager to lead a passionate team at a prominent retail location. This role offers the opportunity to inspire and motivate a team while delivering exceptional customer service and personalized skincare consultations. As part of a renowned brand, you'll play a crucial role in creating a welcoming atmosphere and achieving sales targets through effective coaching and business planning. If you have a love for skincare and a commitment to team development, this is the perfect opportunity to advance your career in a supportive environment that values growth and success.

Benefits

Employee discount up to 75%

Store discount (e.g., Boots or John Lewis)

Quarterly Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Passion for skincare and experience in leading a team.
• Outstanding customer service skills and ability to meet sales targets.

Responsibilities

• Inspire and motivate team to exceed sales targets.
• Provide personalized consultations and skin services.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Skincare Knowledge

Education

Experience in Retail

CIBTAC Certification (preferred)

Job description

Job Description

Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

Find out from watching the video at the bottom of this page what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For Counter Manager specific information watch the video from minute 4:06.

From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager's day is filled with helping their people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
• Build great relationships with customers and colleagues
• Provide personalised consultations and skin services
• Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
• Complete our award-winning 12-month Skin School development programme.
• Make sure your counter is beautifully presented to showcase the range of Liz Earle products
• Be an ambassador for the Liz Earle brand

What you'll need to have

• A passion for skincare and a love of Liz Earle
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

It would be great if you also have

• Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday entitlement that increases with length of service
• Personal Pension Scheme

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.

Information about the role

We are now recruiting Liz Earle Counter Manager for our John Lewis Newcastle store.

We are looking for candidates to join us from as soon as possible, and who can be flexible to meet our customers’ needs.

Your basic hours will be 30 per week, and your anticipated days of work will be Monday-Sunday.

You will cover AM, PM shifts between the hours of 09:00 and 18:30 which will include weekends.

The anticipated shift patterns will be discussed at interview stage

Business Area

Retail

Function

No7, Retail, Store Colleagues

Keywords

Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, No7, Liz Earle

Hours per week

30

Company

Liz Earle

Store

JOHN LEWIS - NEWCASTLE

County

Tyne and Wear

Country

UK

Address

John Lewis, Eldon Square, Percy St, Newcastle Upon Tyne