Liz Earle - Counter Manager

The Boots Company PLC; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

An exciting opportunity awaits at a renowned beauty brand, where you'll take charge as a Counter Manager. This role is all about inspiring your team to deliver exceptional customer experiences and promoting a love for skincare. You'll be at the forefront of creating a welcoming environment, guiding customers through personalized consultations, and showcasing a range of products. With a commitment to team development and customer satisfaction, this position offers a unique chance to grow within a supportive and dynamic environment. If you're passionate about beauty and enjoy leading a team, this role is perfect for you.

Benefits

Employee discount up to 75%

Store discount

Quarterly Goody Box

Discretionary team bonus

CIBTAC certification

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Proven experience in leading and motivating teams to exceed sales targets.
• Strong customer service skills with a passion for skincare.

Responsibilities

• Inspire and motivate your team to achieve sales targets and provide excellent customer service.
• Build relationships with customers and deliver personalized consultations.

Skills

Leadership

Customer Service

Sales Target Achievement

Team Motivation

Skincare Knowledge

Education

CIBTAC Certification

Job description

We are now recruiting Liz Earle Counter Manager for our Manchester Trafford centre store. We are looking for candidates to join us from as soon as possible, and who can be flexible to meet our customers’ needs. Your basic hours will be 37.5 per week, and your anticipated days of work will be 5 days / Monday to Sunday. You will cover [AM, PM and evening] shifts between the hours of 10am and 10pm which will include weekends. Needs to be fully flexible.

Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager's day is filled with helping their people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback.
• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers.
• Complete our award-winning 12-month Skin School development programme.
• Make sure your counter is beautifully presented to showcase the range of Liz Earle products.
• Be an ambassador for the Liz Earle brand.

What you'll need to have

• A passion for skincare and a love of Liz Earle.
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to.
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit.
• The ability to work with business plans, achieve sales targets and review individual and team performance.
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise.

It would be great if you also have

• Experience using skincare products on customers.

Our benefits

• Liz Earle Employee discount of up to 75%.
• Store discount (e.g., Boots or John Lewis).
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification.
• Generous holiday entitlement that increases with length of service.
• Personal Pension Scheme.

We have a great range of benefits that go beyond salary and offer flexibility to suit you, click here to view our full list of company benefits.

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.