Liz Earle - Counter Manager

BOOTS; Gateshead; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Employee discount (75%)

Store discount

Goody box

Team bonus

CIBTAC certification

Holiday entitlement

Pension scheme

Job summary

Liz Earle Beauty Co. Ltd is looking for a Counter Manager to lead the Liz Earle counter in store, guiding the team to meet and exceed sales targets while delivering personalised skincare consultations.

You will report to the Regional Business Manager and be an ambassador for the Liz Earle brand, with a strong focus on customer service and counter presentation. The role includes coaching, product promotions, and completing the Skin School development programme.

Qualifications

• Experience leading and motivating a team to achieve sales targets.
• Outstanding customer service with empathy and understanding.
• Passion for skincare and Liz Earle products.
• Ability to work with business plans and review performance.

Responsibilities

• Inspire and motivate your team to achieve and exceed sales targets through coaching and feedback.
• Build relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Deliver sales targets by promoting in-store promotions and Liz Earle offers.
• Complete the 12-month Skin School development programme.
• Maintain an attractive counter presentation and be an ambassador for the Liz Earle brand.

Skills

Team leadership

Customer service

Skincare expertise

Sales targets

Job description

The salary for this role is £27,121 up to £30,506 depending on location. For part-time hours, the salary will be pro-rata.

Being a Liz Earle Counter Manager is an exciting role where you'll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

Ever wondered what a day in the life of a Liz Earle Advisor looks like? Tara shares her experience in this short video.

You will be based on our Liz Earle counter in store and report into the Regional Business Manager.

Your main responsibilities will be to:

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
• Build great relationships with customers and colleagues
• Provide personalised consultations and skin services
• Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
• Complete our award-winning 12-month Skin School development programme.
• Make sure your counter is beautifully presented to showcase the range of Liz Earle products
• Be an ambassador for the Liz Earle brand

What you'll need to have

• A passion for skincare and a love of Liz Earle
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service - experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

It would be great if you also have

• Experience using skincare products on customers

Our benefits

• Employee discount of up to 75% on Liz Earle Products
• Additional store discount (e.g. Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday entitlement that increases with length of service
• Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.