Lived Experience Insight Coordinator - Birmingham £31,133 per annum

Shelter; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A housing charity in Birmingham seeks a Lived Experience Coordinator to lead involvement activities that shape their work. The role requires facilitating groups, organising events, and building relationships with local organisations. Ideal candidates will have experience in engaging individuals with lived experience of housing issues and strong communication skills. This position offers generous benefits, including 30 days of annual leave and pension contributions.

Benefits

30 days of annual leave (pro rata)

Enhanced family-friendly policies

Pension and interest-free travel loans

Tenancy deposit loan

Payroll giving

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience facilitating involvement groups and activities.
• Strong understanding of how housing issues impact individuals.
• Ability to plan and coordinate multiple activities concurrently.

Responsibilities

• Contribute to involvement activities for Birmingham Hub.
• Ensure that lived experience shapes Shelter's work.
• Organise community events and co-design services.

Skills

Facilitating involvement groups

Relationship-building

Communication skills

Tools

Microsoft Office

Case management systems

Job description

Overview

You will work alongside the financial resilience project to deliver a programme of involvement activities for Birmingham Hub and the wider organisation, ensuring that the views and experiences of individuals with lived experience shape and inform all of Shelter's work. Activities include involvement groups, events within local communities, co-designing services and campaigns, and speaking out about the housing emergency by sharing stories.

There will be an online briefing session about this role and the Lived Experience Coordinator for Birmingham at 2pm on Thursday 25th September. To attend, please email [e-mail] and we will send you the link prior to the date.

You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter's work. You have a strong understanding of how lived experience of housing issues can impact a person and so you can ensure a safe and inclusive space where everybody can contribute. The ability to plan and coordinate involvement activities with local teams, with several activities running at once, is important too.

You will have a flair for developing successful relationships with colleagues across Shelter, as well as external local organisations and partners. You also have some experience of presenting information verbally and in writing, as is IT literacy including case management systems, Microsoft Office, internet, email and online meetings.

Responsibilities

• Contribute to a programme of involvement activities for Birmingham Hub and the wider organisation.
• Ensure that the views and experiences of people with lived experience shape Shelter's work.
• Facilitate involvement groups and other activities to support and involve people with lived experience.
• Organise events within local communities, co-design services and campaigns, and enable people to share their stories about housing issues.
• Plan and coordinate multiple involvement activities with local teams.
• Develop and maintain relationships with colleagues and external local organisations and partners.
• Present information verbally and in writing; demonstrate IT literacy including case management systems, Microsoft Office, internet, email and online meetings.

Requirements / Qualifications

• Experience facilitating involvement groups and other activities to involve people with lived experience in Shelter's work.
• Strong understanding of how housing issues impact individuals and the ability to create a safe, inclusive space for contribution.
• Ability to plan and coordinate involvement activities, often concurrently across teams.
• Strong relationship-building skills with colleagues and external partners.
• Good verbal and written communication skills.
• IT literacy including case management systems, Microsoft Office, internet, email and online meetings.

About Shelter

Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the Team

At Birmingham Hub we have around 25 staff plus volunteers and specialise in providing housing advice and homelessness work, with a particular focus on families and individuals experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable homes. We currently have a 3 year partnership with a leading bank which aims to build financial resilience and break the cycle of poor financial health which negatively impacts people's housing situation.

Benefits

• 30 days of annual leave (pro rata)
• Enhanced family-friendly policies
• Pension and interest-free travel loans
• Tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme