live service engineer

Undisclosed; Telford; Hybrid; GBP 9,165,960; Full time

Job summary

A technology service provider is looking for a Live Service Engineer to support critical live services in Telford. The role offers a hybrid work model with two days per week onsite. Key responsibilities include incident resolution, batch scheduling, and collaboration with cross-functional teams. Strong expertise in PL/SQL and Java, alongside problem-solving abilities, is essential. Active SC clearance is desired. The position pays up to £496.80 per day under IR35 regulations.

Qualifications

• Strong technical expertise in PL/SQL and Java.
• Proven track record in live service environments.
• Active SC clearance or eligibility required.

Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills

PL/SQL

Java

ServiceNow

Batch scheduling tools

Problem-solving

Analytical skills

Tools

Job Scheduler

Job description

Location: Telford, hybrid 2 days per week onsite

Rate: up to £496.80 p/d Umbrellainside IR35

Clearance required: Active SC is desired, SC eligibility is required

The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.

Core Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills & Technologies:

• PL/SQL and Java (core development and debugging)
• ServiceNow (ticket triage and root cause analysis)
• Batch scheduling tools (e.g., Job Scheduler)
• Strong problem-solving and analytical skills

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!