Live Lab Senior Manager

Integrated Care System; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Reading seeks a Live Lab Senior Manager to provide leadership for consultancy design and delivery. Responsibilities include managing relationships with clients, implementing quality improvements, and supporting team development. The ideal candidate will have substantial experience in improvement programs and a strong educational background. This role requires excellent interpersonal and communication skills, along with the ability to travel for client meetings.

Benefits

Professional development opportunities

Flexible working conditions

Qualifications

• Significant experience in delivering improvement programs across public/private sectors.
• Experience in developing coaching relationships with senior leaders.
• Knowledge of NHS Improvement policy and guidance.

Responsibilities

• Lead the design and delivery of the consultancy service.
• Maintain strong relationships with clients and stakeholders.
• Implement quality management and improvement strategies.

Skills

Leadership

Strategic Thinking

Interpersonal Communication

Consultancy

Change Management

Education

Degree or equivalent

Lean Qualification

Tools

PowerPoint

PDF software

Job description

The role of the Live Lab Senior Manager is to provide leadership for the design, building, and delivery of this offer for a year of testing proof of concept in the first instance, and the creation of a business model to support sustainability of the service thereafter.

Main duties of the job

• Understand the current improvement model used at RBFT and interpret key milestones into a deliverable package
• Build professional and comprehensive material that clearly evidences the structured approach the Live Lab team takes to standardise our delivery model. This will include PowerPoint slide decks, PDF brochures and other supporting materials (i.e. templates, standard work and tools) You will be confident in using these tools to flexibly communicate and sell the offer in a compelling way
• Develop detailed delivery models for each of the consultancy offers including learning plans, schemes of work and outcomes
• Comfortable delivering and working with Executive Leadership teams and senior managers
• Able to develop and grow coaching relationships with senior leaders
• Design a standard readiness review programme based off testing with pilot sites to be the first step in working with any clients enabling a bespoke offer to be produced based entirely on client needs and the progress they have made internally
• Design, test and implement a peer-to-peer coaching model which meets the needs of the clients. Creating a bank of coaches and thinking innovatively about partnership and roll out models to ensure value for money for clients
• Lead the set up and running of sessions for clients to learn and see how RBFT works, including learning objectives, logistics and planning
• Comfortable working as part of a delivery team

About us

The Strategy, Transformation and Partnerships Directorate is a team who all share a passion for innovation, curiosity , creativity and turning ambition into practical delivery.

It is supportive team who are keen on constantly learning and developing and supporting each other.

We are looking for candidates who can constructively challenge and support colleagues and provide enthusiasm to drive clinically-led change.

Job responsibilities

Consultancy Design and Testing

Working closely with the RBFT Improvement Team, design partners and a guiding group:

• Understand the current improvement model used at RBFT and interpret key milestones into a deliverable package for others to use.
• Build professional and comprehensive material that clearly evidences the structured approach the Live Lab team takes to standardise our delivery model. This will include PowerPoint slide decks, PDF brochures and other supporting materials (i.e. templates, standard work and tools) for use in the roll out of the consultancy offer. You will be confident in using these tools to flexibly communicate and sell the offer in a compelling way.
• Develop detailed delivery models for each of the consultancy offers including learning plans, schemes of work and outcomes.
• Be comfortable delivering and working with Executive Leadership teams and senior managers from a range of organisations
• Be able to develop and grow coaching relationships with senior leaders
• Design a standard readiness review programme based off testing with pilot sites. This will be the first step in working with any clients and will allow for a bespoke offer to be produced based entirely on client needs and the progress they have made internally.
• Design, test and implement a peer-to-peer coaching model which meets the needs of the clients. Creating a bank of coaches and thinking innovatively about partnership and roll out models to always ensure value for money for clients.
• Lead the set up and running of live lab sessions for NHS sites to learn and see how RBFT works, including delivering learning objectives, logistics and planning of these sessions
• Be comfortable working as part of a delivery team

Relationship Management

Support the Associate Director of Improvement and Transformation to develop and maintain strong and trusting client relationships across the NHS in order to grow the Live Lab Consultancy by being market facing and confident in articulating the nature and value of the Live Lab offer.

Use existing networks and relationships to bring in co-design partners and potential clients.

Identify and maintain a client list with a clear stakeholder map and approach to engaging and managing with each. This will give consideration to (1) interest level on our offer, (2) key contacts, (3) status of engagement with ourselves and (4) qualification of our offer.

Work collaboratively with contributors and clients to ensure products are co-designed and tested in the most appropriate manner.

Develop the relationship with clients to ensure there is a bespoke and personal approach to all work we do.

Develop and maintain a working relationship with key RBFT leadership team members to build and adapt a peer-to-peer coaching programme which works for RBFT and clients.

Build relationships with patients and carers to ensure their voice is central to the Live Lab.

Quality Management and Improvement

Work as part of a team to create a standardised approach for driving improvement across the NHS through the Live Lab Consultancy.

Ensure Live Lab links into existing governance and performance processes across RBFT.

Understand the existing Improving Together Management System which is embedded within RBFT and how this forms the foundation of the Live Lab offer.

Understand and deliver the Live Lab products both externally to clients and internally within RBFT.

Build relationships with teams to deliver a standardised approach to working with clients that is aligned to the culture of the Trust, its CARE values and leadership behaviours.

Research and undertake required steps to have the training offer accredited by the relevant body.

Present information, some of which may be contentious, to staff groups, service-user groups, care groups and other stakeholders using a range of techniques and media.

Provide regular assurance reports on the delivery of the Live Lab to include: maintaining market presence, progress and client qualification.

Identify areas of improvement and best practice for wider application and promote the adoption of new ways of working.

Able to work as part of the Improving Together and Transformation team to better understand the products and approach as well as being able to cross cover work when needed.

Deputise for the Associate Director of Improvement and Transformation

Analysis & Critical Thinking

Work closely with RBFT and clients informatics departments to ensure that trust-level data is understood and used in the most appropriate way to drive improvement.

Facilitate and engage with clients in the development and assessment of performance data, patient experience, staff and financial information as drivers of improvement.

Use quantitative and qualitative data to understand root causes and derive solutions to improve processes.

Develop our approaches to using data in a compelling way to tell the story to clients. This will include what improvements are required for patients and staff, why they are important, and how they could be deployed.

Process and communicate complex, sensitive or contentious information to a large group of staff at different levels of the organisation, in a way that secures agreement and co-operation in order to enable the programme to be delivered successfully.

Challenge clinical and non-clinical members of staff in a constructive and supportive manner.

Establish and manage a clear programme of work for the Live Lab and set of deliverables, articulating outcomes and benefits that will be delivered (clinical and financial), timescales for delivery and resources required. This will include:

• Transparent tracking of the programme progress
• Develop and embed a robust benefits management process
• Budget management
• Client management
• Managing links across related business areas (e.g. IT, workforce and communications)
• Portfolio management including proactively managing a pipeline of work and facilitating decision making on priorities

Horizon Scanning

Act as a champion for service and quality improvement and innovation, providing guidance and advice on embedding change in operational practice.

Regularly horizon scan to keep up to date with national policy and transformational change throughout the system which is delivering quality improvement and cost savings.

Actively seek opportunities to learn from other organisations locally, nationally and internationally to ensure that the Live Lab uses benchmarking tools and best practice to develop its approach.

Develop a Return on Investment tool to capture the value of the Live Lab.

Travel and client site working

The post holder will require the ability to travel across the country with the expectation of spending 2-3 days a week in client facing meetings and engagement sessions. The role may also require overnight stays to accommodate client sessions

Policies and procedures

The post is subject to the policies, practices, procedures and conditions of service determined by the Trust.

The appointment is subject to the completion of a satisfactory medical questionnaire which may involve a medical examination. The Job holder may also be required to undergo medical examinations in the future and/or at intervals stipulated by the Trust.

Equality of Opportunity and Diversity

The Trust operates an Equality of Opportunity and Diversity Policy and welcomes all persons without regard to age, ethnic or national origin, gender or sexual orientation, religion, lifestyle, presenting illness, marital or parental status or disability. It aims to ensure that no job applicant, employee or former employee suffers direct unlawful or unfair discrimination, or is disadvantaged by any conditions or requirements which cannot be justified.

Confidentiality

The post holder has a responsibility to comply with the Data Protection Act 1998 and Code of Practice on Confidentiality and Data Protection. Any matters of a confidential nature, including information relating to the diagnosis and treatment of patients, individual staff records and details of contract prices and terms, must under no circumstances be divulged to any unauthorised person or persons. Breaches of confidence will result in disciplinary action which may result in dismissal. Regardless of any disciplinary action taken, a breach of confidence may also result in a civil action for damages.

Information Security

The Job holder is expected to safeguard the confidentiality, integrity and availability of data, and ensure that Trust policies and statutory regulations are followed.

Fire

The post holder is required to comply with agreed fire procedures, taking the appropriate action if the fire alarm sounds, and to attend relevant training programmes as required.

The Royal Berkshire NHS Foundation Trust has a Smoke Free policy. Smoking is not permitted in any of the Trusts properties or in Trust grounds.

Person Specification

Skills, Knowledge and Attributes

• Able to gain the confidence and respect of senior members of staff and to be a trusted advisor for structuring the delivery of cultural change
• Able to think strategically and evaluate the longer term impact of proposals
• Ability to travel independently for delivery of work across the country
• Excellent interpersonal skills - influencing, negotiating and communication (written and oral) skills, across all levels internally and externally
• Knowledge of NHS Improvement policy and guidance
• Able to balance competing demands

Experience

• Experience of implementing a wide variety of large improvement programmes and projects to a formal methodology across public and private sector organisations
• Experience of developing and implementing a Continuous Quality Improvement programme
• Experience of working across organisational boundaries and of delivering programmes and projects across multi-disciplined sites working with multiple stakeholders to deliver improvements and transformational change
• Experience of working at a senior level and developing coaching relationships
• Working with multiple clients at once and ensuring bespoke offers for each
• Implementation of improvement and change projects within the NHS
• Experience of delivery in a consultancy model of working

Attitude, Behaviour and Values

• The applicant must be able to demonstrate that they abide by the Trust Values
• Can evidence values and behaviours compatible with continuous improvement including being supportive, focusing on results and seeking different perspectives

Education/Qualifications & Training

• Educated to degree level or equivalent
• Training and experience in service improvement techniques
• Evidence of personal development through formal courses and/or experience
• Lean Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.