Live In Care Coordinator

Location: Newport

Job Description:

The Role:

Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion, we are seeking a Care Coordinator to join our team. Supporting the Live-In Care service, this role is crucial to the success of our region.

As a Care Coordinator, you will manage and monitor the delivery of high-quality care, overseeing the deployment and management of all our Live-In Carers. You will ensure an exceptional and consistent service for our customers while assisting the Live-In Care Manager with daily regional operations.

Main Responsibilities:

• Manage customer and carer queries efficiently
• Provide Managers with up-to-date information on carer availability and support queries
• Maintain customer and carer files
• Support recruitment of UK and international carers
• Schedule placements ensuring effective matching of carers and customers

Who you are:

The environment is fast-paced; we seek driven, motivated individuals with strong customer service skills, problem-solving abilities, and attention to detail. Proficiency in Microsoft Word, Excel, and familiarity with database systems are required.

We offer a competitive salary and benefits, including:

• No hands-on care delivery required
• 23 days annual leave plus 8 bank holidays
• Employee Assistance Programme
• A professional, fun, and social team environment
• Ongoing mentoring and training
• Eligibility for a Blue Light Card

Helping Hands promotes diversity and inclusion, ensuring a fair application process in line with our Equality and Diversity Policy.