Live In Care Coordinator

TN United Kingdom; Arrow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Care Coordinator to enhance their Live-In Care service. This role is vital for ensuring high-quality care delivery and involves managing carer placements, responding to queries, and maintaining essential records. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional customer service and problem-solving skills. Join a vibrant team that values diversity and offers ongoing mentoring and training opportunities. If you're driven and passionate about care coordination, this position could be your next great opportunity.

Benefits

23 days annual leave plus 8 days Bank Holidays

Employee Assistance programme

Ongoing mentoring and training

Blue Light Card eligibility

Social team environment

Qualifications

• Experience in customer care and handling complaints.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage customer and carer queries effectively.
• Schedule placements for carers ensuring effective matches.

Skills

Customer Service Skills

Problem Solving

Attention to Detail

Organisational Skills

IT Literacy

Tools

Microsoft Word

Microsoft Excel

Database Systems

Job description

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Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region.

As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region.

Main Responsibilities:

• Manage customer and carer queries and action effectively and efficiently
• Provide Managers with up to date information on carer availability, contact information and support with queries
• Manage and maintain customer and carer files
• Support in the recruitment of carers from the UK and internationally.
• Schedule placements for carers ensuring customers and carers are effectively matched

Who you are:

The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.

In return we offer a competitive salary and the following benefits:

• No requirement to deliver hands on care
• 23 days annual leave plus 8 days Bank Holidays
• Access to an Employee Assistance programme
• A professional but fun and social team environment
• Ongoing mentoring and training
• Eligibility to apply for a Blue Light Card

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.