Litigation Team Manager

Flint Bishop; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a Litigation Team Manager to lead a dedicated team in delivering exceptional service within the Debt Recovery department. This full-time role involves ensuring resources are effectively allocated and fostering strong client relationships. You will play a pivotal role in developing best practices and training team members, all while contributing to the overall business strategy. With a focus on compliance and continuous improvement, this position offers a dynamic working environment with opportunities for career development and personal growth.

Benefits

Competitive Salary

Bonus Potential

Life Insurance

Career Development Opportunities

25 Days Holiday Plus Bank Holidays

Options to Buy & Sell Holiday

Extra Day Off for Birthday

Staff Discounts on Legal Services

Social Days and Evenings

Staff Card Discount Scheme

Qualifications

• Strong communication and problem-solving abilities are essential.
• In-depth knowledge of mortgage possession proceedings is required.

Responsibilities

• Ensure the Litigation Team is structured to meet service levels.
• Conduct regular one-on-one meetings with team members.

Skills

Communication Skills

Problem-Solving

Organizational Skills

Time Management

Team Player Attitude

Knowledge of Mortgage Possession Proceedings

Client Liaison Skills

Job description

Department:

Debt Recovery

Location:

Leeds

Description

As a Litigation Team Manager, you will be responsible for ensuring sufficient resources exist and are correctly allocated to achieve agreed service levels. You will play a vital role in supporting customers and providing excellent service. You will develop and lead an engaged and committed litigation team that nurtures long-lasting relationships with our clients.

The team of Litigation Paralegals plays a vital role within our recoveries department by assisting in the management and progression of possession claims through the County Court. As a Litigation Team Manager, you will work with the Head of Recoveries and other senior staff to develop best practices that deliver high-quality customer rehabilitation services and achieve the business plan.

The role is full-time, Monday to Friday, 37.5 hours per week at our office in Leeds.

Key Responsibilities

1. Ensure the Litigation Team is correctly structured and resourced to deliver to agreed service levels.
2. Establish clear roles, responsibilities, and objectives for all team members.
3. Provide necessary training to enable team members to perform their roles effectively.
4. Ensure sensitive matters are escalated appropriately to the Recoveries Management Team.
5. Conduct regular one-on-one meetings with team members.
6. Maintain awareness of clients' business values and commercial issues.
7. Contribute to client relationship management at an operational level.
8. Meet client management information reporting requirements.
9. Ensure compliance with company policies, procedures, and professional obligations under the Solicitors Code of Conduct.
10. Identify and facilitate system and process improvements to enhance service delivery.
11. Understand and train team members on client systems.

Skills, Knowledge, and Expertise

• Strong communication skills, both written and interpersonal.
• Problem-solving abilities with a solution-oriented mindset.
• Positive approach to researching and analyzing new business opportunities.
• Ability to prioritize tasks amidst competing demands.
• Excellent organizational and time management skills.
• Team player attitude.
• In-depth knowledge of mortgage possession proceedings and customer rehabilitation, with demonstrable people management and client liaison skills.

Disclosure and financial checks will be required if a position is offered.

Benefits

What we offer:

• Competitive salary
• Bonus potential
• Life insurance
• Great working environment at our Leeds offices
• Career development opportunities
• 25 days holiday plus bank holidays
• Options to buy & sell 1 week’s holiday
• 1 week’s holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services