Litigation Assistant

Medical Protection Society; Leeds, London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading protection organization as a Litigation Assistant where you'll support solicitors and manage member complaints. The role requires an understanding of litigation processes and offers a flexible hybrid work environment, competitive salary, and a range of benefits, including a discretionary annual bonus and private medical cover.

Benefits

Up to 10% discretionary annual bonus

25 days annual leave plus flexible bank holidays

11% pension contribution

Private Medical Cover

Career development opportunities

Flexible hybrid working arrangement

Employee Assistance Programme

Shopping discounts from retailers

Qualifications

• Understanding of CPR and litigation processes is essential.
• Awareness of clinical negligence claims is preferred.
• Excellent communication and interpersonal skills required.

Responsibilities

• Support litigation solicitors for fair outcomes and compliance.
• Manage informal complaints for first touch resolution.
• Regularly update members with accurate advice.

Skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

IT literacy

Education

Understanding of CPR and the litigation process

Knowledge of litigated clinical negligence claims

Tools

Case management systems

Telephone systems

Job description

As our new Litigation Assistant, you will also:

• Support the litigation solicitors to deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities
• Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
• Using the most appropriate channel of communications, keep members regularly informed ensuring the advice and support reflects policy, relevant codes of practice, is technically accurate and with outcomes delivered in a professional and empathetic manner

The Ideal Candidate

We are looking for:

• An understanding of the CPR and the litigation process
• Awareness/knowledge of litigated clinical negligence claims
• Strong attention to detail and focused on meeting deadlines
• Excellent verbal/written communication and interpersonal skills
• IT literate, with practical experience of using case management and telephone systems

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

Please refer to the role profile for full requirements

Package Description

Alongside a competitive salary as stated above, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

How our Litigation team work

We offer a truly flexible hybrid working arrangement that is centred around our colleagues’ work-life balance. Technology allows us to collaborate effectively regardless of location, but we know sometimes you can’t beat being with your team in-person and our team tends to come on-site once or twice a week. However, we expect this can fluctuate throughout the year depending on our projects and current work.

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing [e-mail]