Litigated Motor Claims Handler

Uniting People; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the legal sector is seeking a Litigated Motor Claims Handler to manage a portfolio of litigated small claims track files. This role is ideal for individuals starting in litigated file handling, offering induction training and ongoing support. Responsibilities include managing cases, conducting negotiations, and ensuring compliance with legal standards. The position provides a structured working environment with opportunities for professional development.

Qualifications

• Experience in file handling within a law practice or insurance environment.
• Good understanding of the Highway Code and basic road traffic principles.
• Basic knowledge of Court Practice Rules.

Responsibilities

• Manage a caseload of Small Claims Track cases effectively.
• Conduct telephone negotiations to facilitate settlements.
• Draft Court documents and ensure compliance with deadlines.

Skills

Attention to detail

Communication skills

Teamwork

Negotiation

Education

Established experience in law through education or practice

Job description

Location:

Liverpool onsite 2 x week

Role:

Litigated Motor Claims Handler

Description

To assist on Litigated Road Traffic Accident claims and, where required, to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a Supervisor.

The role involves handling both quantum and liability small claims and some lower value fast track cases efficiently and proactively, utilising effective telephone negotiation techniques to obtain appropriate settlements.

This position is ideal for someone starting in litigated file handling and looking to develop the skills needed to manage a full caseload. Induction training will be provided, along with ongoing support and mentoring from a senior handler or supervisor.

Key Accountabilities

• Manage a caseload of Small Claims Track cases, ensuring Court and OIC portal deadlines are met through effective planning and organisation.
• Achieve performance targets and uphold quality standards.
• Analyze evidence to develop initial case strategies on liability and quantum.
• Conduct effective telephone negotiations with clients, defendants, insurers, and solicitors to facilitate settlements and cost apportionment.
• Proof witnesses, assess evidence, and draft statements.
• Draft Court documents and meet all Court deadlines.
• Instruct, brief, and liaise with Counsel.
• Guide defendants through litigation and set appropriate expectations.
• Maintain case management, billing, and management information systems accurately and promptly.
• Delegate tasks appropriately within the team.
• Handle correspondence and calls within service level agreements.
• Update reports upon receipt of new evidence.
• Provide up-to-date progress information to clients as needed.
• Ensure files comply with ISO 9001 standards.
• Adhere to SRA Standards & Regulations.

Working Hours

35 hours per week, Monday to Friday, 9am - 5pm, with 1 unpaid hour for lunch. The office location can be Liverpool or Leeds.

Experience, Skills, and Qualifications

• Established experience in law through education or practice.
• File handling experience within a law practice or insurance environment.
• Good understanding of the Highway Code and basic road traffic principles.
• Ability to plan and prioritise workloads.
• Efficiency in process-driven environments.
• Drive for development and a positive attitude.
• Excellent listening and verbal communication skills.
• Strong written communication skills and professionalism in correspondence.
• Attention to detail and ability to follow instructions.
• Sensitivity and tact where necessary.
• Teamwork skills.
• Basic knowledge of Court Practice Rules.