Litigated File Handler - Delegated
Keoghs
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Keoghs in Bolton seeks an experienced File Handler to oversee a caseload of litigated and pre-litigated RTA fraud claims. You will work under Delegated Authority for insurance clients, coordinating with Lead Lawyers to drive cases from litigation through to resolution.
You will apply forensic analysis to evidence, ensure compliance with CPR/personal injury protocols, and maintain billing accuracy within fixed-fee expectations.
Qualifications
- Experience handling civil litigation claims, including pre-litigated or litigated RTA cases.
- Qualified solicitor or CILEX with practice rights; consideration for CILEX Lawyers.
- Strong understanding of insurance litigation processes and indemnity principles.
- Familiar with CPR and Personal Injury Protocols.
- Excellent client care and ability to work to guidelines.
- Good IT skills and experience with billing/time-recording systems.
Responsibilities
- Run fraud cases from litigation through resolution.
- Manage case strategy with Lead Lawyer and Technical Leads.
- Adhere to work type process stages.
- Identify strategic litigation opportunities and complex cases.
- Maintain client guidelines and achieve KPIs.
- Ensure timely billing and MI.
Skills
Education
Tools
Job description
Application Deadline: 29 October 2026
Department: Legal
Location: Bolton
The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The DA Litigated Fee File Handler will run a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of a cross section of insurance clients.
The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness in relation to fixed fee work is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.
The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.
The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:
- Linked & Organised Fraud
- Bogus Passenger
- Staged/Contrived
- Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
It will be the responsibility of the File Handler to run fraud cases from the point of litigation through to the resolution of the case.
Responsibilities in case management include, but not limited to:
- Detailed review and analysis of evidence throughout the life of the case
- Setting the case strategy on files, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
- Adhering to all work type process stages
- Identifying strategic litigation opportunities and complex cases when appropriate
- Identifying client trends and any opportunities to raise profile with clients
- Running files in accordance with agreed client guidelines
- Ensuring maximum client satisfaction on each case
- Ensuring accurate and timely completion of all client and internal MI
- Achieving both client and internal KPIs
- Liaising with all appropriate involvements on the case in order to carry out agreed investigations to implement the set strategy
- Compliance with all procedural and investigative deadlines
- Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
- Commercial awareness so as to retain profitability
- Achieve financial targets
- Ensure timely and accurate billing
Adhere to our Values
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton office
We are agile workers with attendance within the office at least 1 day a week
- Experience in civil litigation claims handling / as a legal File Handler
- Experience of handling RTA pre-litigated and / or litigated case load
- A qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers) is desirable
- An understanding of insurance litigation practice and processes together with indemnity principles
- Knowledge of the litigation process / working knowledge of the CPR, relevant Personal Injury Protocols and working platforms/portals
- Good advocacy skills
- Good client care skills and evidence of working to client guidelines
- High level of analytical skills
- Excellent listening, verbal and written communication skills
- Ability to prioritise work, keep to deadlines and work under pressure
- Ability to anticipate problems and identify solutions
- Excellent IT Skills
- Adhere to the Keoghs Values
- Experience of time recording and billing systems
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
